Business Analyst- Entry Level

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions (including but not limited to lactation), sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information status, public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Main Duties / Responsibilities

• Engaging with business stakeholders to elicit and define business project scope, business requirements, and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.
• Working alongside the IT BSA documenting business process requirements and business process flow as related to assigned process development or process improvement projects.
• Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics).
• Engage with business leads to understand new project scope, creating scope statements and high‑level scope requirements as required for the portfolio and project intake process.
• Document system integration requirements involving legacy platforms, third‑party solutions by acting as a liaison between business units and technology teams, ensuring clear communication and delivery.
• Build an extensive knowledge of business operation to analyze current work procedures and practices.
• Investigate, evaluate, and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines.
• Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions.
• Participate in some systems analysis/design sessions as needed.
• Work with business stakeholders in the development of user acceptance test cases.
• Work with business stakeholders in the execution of user acceptance testing.
• Monitor, track, and report UAT defects while coordinating with the QA test team for defect remediation.

Experience / Qualifications Required

• Bachelor’s degree in business, finance, information management, or a related discipline.
• 3 years of business analysis work, preferably in insurance or financial services sector.
• Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
• Good understanding of UAE insurance market and regulations.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers, and subject matter experts).
• Analysis and support of the production of project proposals or business cases.
• Demonstrated proven understanding of business process re‑engineering.
• Experience creating user acceptance testing documentation and leading UAT.
• Must be a self‑starter who is able to plan and lead work sessions with little oversight.
• Business analysis techniques such as process modeling, root cause analysis, data modeling, process mapping, and traceability are very desirable.
• Good knowledge and experience in Scaled Agile Framework and Agile overall.

Skills Required

• Strong communication skills
• Ready to learn new business processes
• Interpersonal skills
• Team working – internal/external
• Customer focus – internal/external
• Good business/product knowledge
• Organizational skills
• Good time management
• Negotiation skills
• Decision making
• Advanced user of Microsoft applications (Word, Excel, Project, Visio)
• Experience in usage of Jira, Azure DevOps platforms
• Identification of problems and problem solving
• Knowledge of Scaled Agile framework
• Six sigma certifications would be a plus
• Data analysis and interpretation
• Critical thinking

Required Experience

• Junior IC