Business Analyst - Implementation Consultant

About Bursting Silver

A 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US non-profit's, including professional associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States, and we pride ourselves on having fun while we work! We are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include mobile applications, web-based applications, AI products, IT strategy, business analysis, project management, data migrations, system upgrades and application support.

Role Overview

We are seeking an intermediate level Business Analyst - Implementation Consultant to join our purpose-driven team on a permanent, full-time basis.

As a Business Analyst, you will contribute to client analysis & project execution including the implementation of software configurations, and will support the delivery of high-quality client solutions on time and within budget.

Who we are looking for

• You are an ambitious and accountable person, who is driven by serving clients, has a passion for technology, and loves to find creative solutions to solve tough problems
• You are smart, agile, and self-motivated and can take an assignment head-on and run with it
• You are strategy focused - You take a logical, analytical approach to your work and are able to see the bigger picture
• You are a strong communicator (English) with a friendly and helpful personality
• You have a disciplined 'get it done' work ethic that will allow you to work productively in a variety of environments – whether at the office, a client's office, at your home office…or even on the go
• You are all about Team. Although we may not always be at the same place or working on the same project – we are always connected and communicating with one another to support each other. We leverage technology to the max
• You care. About your clients, your team, and your community. Giving back is such an integral part of what we do
• You are eligible to work full-time, unrestricted in Canada or the United States

Key Responsibilities

Business Analysts are responsible for a range of duties and tasks including, but not limited to, the following:

• Participate in client requirements gathering and translating business needs into functional specifications
• Conduct fit/gap analysis between client requirements and platform capabilities
• Configure and customize client platforms to deliver agreed solutions
• Act as a day-to-day client contact for assigned work streams
• Develop and execute test plans and support client UAT cycles
• Produce and maintain solution documentation, process flows, and configuration specifications
• Contribute to project status reports and dashboards
• Provide post go-live support and knowledge transfer to clients and internal teams
• Other relevant business analysis & implementation duties as required

Role Requirements

• 2 - 6 years' experience in a business analysis, software configuration, or implementation environment, ideally in the technology and/or consulting industries
• Demonstrated experience in requirements gathering, gap analysis, and translating business needs into functional specifications
• Ability to manage multiple competing priorities across client workstreams
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent organisation skills and the ability to meet strict deadlines
• Ability to work independently and as part of a team in a fast-paced environment

Desired Attributes

• Further education certification/qualification or equivalent experience in Business Analysis, Software, or Business field
• Experience configuring an AMS (Association Management Software) or CRM platform is a considerable asset
• iMIS-specific experience would be a major advantage (iMIS certification and training will be provided)
• Familiarity with SQL queries and/or data visualization tools
• Active experience, or a demonstrated interest, in using AI tools to streamline process and increase productivity

What We Offer

• Excellent pay & comprehensive benefits package
• 2-time Top 100 Best Workplaces in Canada & 4-time Great Place to Work® Certified company
• 4-day work week during the summer months & flexible work hours around our core hours
• “Remote First” environment with flexible work & office locations
• Regular company social events, games nights, virtual and in-person
• Annual fully paid company retreat
• Recent destinations include St. John's, Dominican Republic, Nashville, and a Caribbean cruise
• Considerable paid time off including vacation days, wellness days, and additional leave options
• A commitment to effective communication
• Regular All-Hands meetings delivering in-depth company updates
• Regular impactful & engaging Lunch & Learns
• Genuine opportunities for growth and development within the company
• Continuous, team-based, professional and personal development sessions