Business Analyst - IT Service Management & Automation (m/w/d)

About Rocken®

Rocken® is an innovative company based in Zurich. Enjoy a dynamic environment and growth opportunities.

Rocken® is a Swiss company based in Zurich. We have developed a web-based online platform for job searching and talent acquisition that digitizes the application process and supports companies in quickly identifying talent in the market and winning them over long-term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile. Our work technologically and organically puts people at the center. Rocken® offers executive search and talent management consulting to meet the personal and individual needs of each individual and to implement them optimally in recruitment and career planning.

Role

Understand processes, design platforms, create added value - you are the bridge between business requirements and technical implementation. We are looking for an analytically strong personality with a hands-on mentality who not only manages service management solutions but actively develops and automates them. Ideal for those who see process optimization and modern technologies as a passion.

Responsibilities

• Recording, analysis, and visualization of business processes and functional requirements using modern modeling methods (e.g., BPMN, UML)
• Design and implementation of solutions on an established ITSM platform with a focus on service and process automation
• Operation, maintenance, and continuous further development of the platform, including versioning, documentation, and structured change management
• Development of automation solutions and scripts to increase the efficiency of internal service processes (PowerShell, Python, Power Automate, JavaScript)
• Coordination with internal stakeholders and active participation in IT projects in an agile environment
• Ensuring stable platform operation, including support and incident handling

Qualifications

• Completed commercial or technical basic training, supplemented by further training as a Business Analyst or Requirement Engineer
• Experience with ITIL processes and service management platforms (e.g., Jira Service Management, ServiceNow, TOPdesk, or comparable solutions)
• Programming skills in at least one language: JavaScript, PowerShell, Python, or Power Automate
• Solid understanding of web and API technologies (REST, JSON, HTTP, OAuth/token-based authentication)
• Structured, solution-oriented approach with a strong sense of quality
• Strong communication skills and enjoyment of collaboration with different specialist areas

Location

Chur

Contact

Joshua de Boers, +41443852112