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Business Analyst, Operations Enablement

Manulife

Remote (Global) Full-time 1w ago

About the role

Employer Industry

Financial Services

Why consider this job opportunity

  • Salary up to $98,500 CAD
  • Opportunity to participate in incentive programs tied to business and individual performance
  • Comprehensive benefits package including health, dental, mental health, and life insurance
  • Generous paid time off program including holidays, vacation, and personal days
  • Remote work opportunity, providing flexibility in your work environment
  • Strong focus on diversity and inclusion within the workplace

What to Expect (Job Responsibilities)

  • Investigate and analyze business drivers and needs to deliver detailed business requirements
  • Determine the impact on business processes and build new or revised processes for seamless operations
  • Support complex client investigations requiring collaboration across multiple stakeholders
  • Prepare business partners for changes by articulating specific impacts
  • Foster positive relationships with key stakeholders to strengthen partnerships

What is Required (Qualifications)

  • Deep knowledge of Group Disability operations and systems (STD, AMCS, LTD)
  • Excellent verbal and written communication skills, adaptable for different audiencesProficiency in Microsoft Office products (PowerPoint, Excel)
  • Strong organizational and problem‑solving skills in a fast‑paced environment
  • Understanding of agile methodology and significant aptitude for change

How to Stand Out (Preferred Qualifications)

  • Bilingualism (English and French) is an asset, especially for clients in Québec
  • Passion for process mapping and demonstrated ability to challenge the status quo
  • Reputation for ongoing learning and investment in personal development

Additional Information

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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Requirements

  • Deep knowledge of Group Disability operations and systems (STD, AMCS, LTD)
  • Excellent verbal and written communication skills, adaptable for different audiences
  • Proficiency in Microsoft Office products (PowerPoint, Excel)
  • Strong organizational and problem‑solving skills in a fast‑paced environment
  • Understanding of agile methodology and significant aptitude for change

Responsibilities

  • Investigate and analyze business drivers and needs to deliver detailed business requirements
  • Determine the impact on business processes and build new or revised processes for seamless operations
  • Support complex client investigations requiring collaboration across multiple stakeholders
  • Prepare business partners for changes by articulating specific impacts
  • Foster positive relationships with key stakeholders to strengthen partnerships

Benefits

health insurancedental insurancemental health insurancelife insurancepaid time offholidaysvacationpersonal days

Skills

AMCSExcelLTDMicrosoft OfficePowerPointSTD

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