Business Analyst /Product Manager - Retail SCM, Order Management & Replenishment

Responsibilities • Define and articulate the product vision and roadmap for OMS and replenishment solutions aligned with the company’s supply chain strategy • Develop a deep understanding of current replenishment and order management processes to identify and prioritize improvement opportunities • Work closely with stakeholders to gather and refine requirements, ensuring alignment with business goals • Define and maintain a clear product backlog with user stories and acceptance criteria reflecting customer and business needs

Stakeholder Engagement & Requirements Gathering • Facilitate discovery workshops and capture end-to-end user scenarios, including edge cases and exceptions • Translate business needs into actionable product requirements and specifications for development teams • Serve as the voice of the customer and business throughout the development process, balancing priorities and trade-offs

Product Delivery & Agile Leadership • Lead cross-functional agile teams through product discovery, development, and delivery to ensure incremental value delivery • Participate in sprint planning, backlog refinement, and agile ceremonies • Collaborate with QA and development teams to validate solutions and ensure high-quality releases

System Implementation & Integration • Oversee deployment and optimization of OMS solutions to enhance inventory allocation, order fulfillment, and replenishment workflows • Partner with technical teams to integrate OMS with ERP and inventory management systems • Ensure end-to-end process clarity using tools such as Confluence and draw.io

Testing, Quality Assurance & Change Management • Develop testing strategies and acceptance criteria, especially for replenishment accuracy and order processing • Support pilot launches, gather feedback, and drive continuous improvements • Support change management initiatives for smooth adoption across business units • 4–10 years of experience in product management or senior business analyst roles transitioning into product roles • Strong exposure to Order Management Systems (OMS) and replenishment processes • Proven experience in OMS implementations in retail or distribution environments • Familiarity with Agile methodologies and tools like JIRA and Confluence • Strong understanding of supply chain operations, inventory allocation, and order lifecycle management • Excellent communication and stakeholder management skills • Same as essential skills (OMS, replenishment, Agile, supply chain, JIRA, Confluence exposure, stakeholder management)

Keyword • Business Analyst / Product Manager – Order Management & Replenishment

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