Business Analyst / Product Manager – Order Management & Replenishment

Responsibilities

• Define and articulate the product vision and roadmap for OMS and replenishment solutions aligned with the company’s supply chain strategy
• Develop a deep understanding of current replenishment and order management processes to identify and prioritize improvement opportunities
• Work closely with stakeholders to gather and refine requirements, ensuring alignment with business goals
• Define and maintain a clear product backlog with user stories and acceptance criteria reflecting customer and business needs

Stakeholder Engagement & Requirements Gathering

• Facilitate discovery workshops and capture end-to-end user scenarios, including edge cases and exceptions
• Translate business needs into actionable product requirements and specifications for development teams
• Serve as the voice of the customer and business throughout the development process, balancing priorities and trade-offs

Product Delivery & Agile Leadership

• Lead cross-functional agile teams through product discovery, development, and delivery to ensure incremental value delivery
• Participate in sprint planning, backlog refinement, and agile ceremonies
• Collaborate with QA and development teams to validate solutions and ensure high-quality releases

System Implementation & Integration

• Oversee deployment and optimization of OMS solutions to enhance inventory allocation, order fulfillment, and replenishment workflows
• Partner with technical teams to integrate OMS with ERP and inventory management systems
• Ensure end-to-end process clarity using tools such as Confluence and draw.io

Testing, Quality Assurance & Change Management

• Develop testing strategies and acceptance criteria, especially for replenishment accuracy and order processing
• Support pilot launches, gather feedback, and drive continuous improvements
• Support change management initiatives for smooth adoption across business units

Qualifications

• 4–10 years of experience in product management or senior business analyst roles transitioning into product roles
• Strong exposure to Order Management Systems (OMS) and replenishment processes
• Proven experience in OMS implementations in retail or distribution environments
• Familiarity with Agile methodologies and tools like JIRA and Confluence
• Strong understanding of supply chain operations, inventory allocation, and order lifecycle management
• Excellent communication and stakeholder management skills
• Same as essential skills (OMS, replenishment, Agile, supply chain, JIRA, Confluence exposure, stakeholder management)