Senior Business Analyst

Position Overview

We're looking for a Product Analyst to partner closely with business stakeholders and the Product Owner to define product goals, understand customer needs, and drive meaningful outcomes. This role plays a key part in day-to-day execution-clarifying scope, documenting decisions, and ensuring teams stay aligned on requirements.

You'll take a business process-first approach, analyzing current and future-state workflows before shaping solutions. This includes breaking down processes into capabilities and functional components to support process improvement and requirements definition.

Working collaboratively with Product and delivery teams, you'll help draft and refine features and user stories, including acceptance criteria. You'll also support backlog refinement by ensuring work items are clearly defined, ready for estimation, and aligned to business outcomes.

This role contributes to customer-focused design by incorporating user feedback, usability insights, and market trends. You'll collaborate across cross-functional teams-including UX, Engineering, Architecture, Data, and Change Management-to support delivery and implementation.

Additional responsibilities include communicating status, surfacing risks, and recommending solutions when issues arise. You'll also support development and deployment activities such as process redesign, Day 1 readiness, testing, UAT, and risk/control documentation.

If you're passionate about understanding customer needs and using data and technology to deliver measurable value-and you thrive in a fast-paced, evolving environment-this role could be a great fit.

Our Impact

The Multifamily Technology team is building a leading digital marketplace for multifamily housing finance. Our mission is to modernize and sustain technology platforms that enable efficient operations and support broader business and corporate goals.

Your Impact

As a Product Analyst, you'll support product delivery and business transformation within the Multifamily Capital Markets space. You'll work closely with Product Owners, delivery teams, and stakeholders to translate business needs into clear, actionable requirements and help measure success.

Your contributions will focus on three key areas:

• Customer & Process Understanding Partner with stakeholders to understand user needs and operational workflows, translating them into clear requirements and actionable insights.
• Strategy-to-Execution Support Connect business strategy to execution by supporting backlog refinement, providing analysis, and helping track outcomes.
• Representation & Partnership Act as a key contributor and subject matter resource, coordinating across teams and ensuring alignment.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience)
• 2-4 years of experience in product analysis, business analysis, product operations, or a related role supporting technology delivery
• Experience with Agile methodologies (Scrum, Kanban) and supporting backlog refinement, process documentation, and requirements management
• Proficiency with tools such as Jira, Confluence, or similar
• Strong analytical and problem-solving skills, with the ability to use data and stakeholder input to inform decisions
• Excellent written and verbal communication skills, including facilitating working sessions and documenting outcomes
• Ability to navigate ambiguity and manage multiple priorities
• Experience in mortgage, real estate, or financial services is required

Keys to Success

• Strong Partner to Product Leadership Proactively support requirements clarity, stakeholder alignment, and execution-translating strategy into actionable work.
• Outcome-Driven Mindset Identify opportunities to improve processes, simplify user experiences, and accelerate value delivery.
• Support Responsible AI Adoption Help identify and document opportunities for AI to enhance decision-making, automation, and customer experience-while considering governance and risk.
• Customer-Centric Focus Advocate for user needs, validate assumptions through feedback, and ensure solutions address real problems.

Pay Details

$60.00 to $75.00 per hour

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.