Business Analyst (SaaS/Hardware-Integrated Systems)

About Us

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Why Join Us?

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

Job Details

Position Overview

This role is responsible for gathering, analyzing, and translating business and technical requirements across a range of solutions, including SaaS, on-premise, and hardware-enabled systems. The Business Analyst will work cross-functionally to ensure alignment between business needs, product strategy, and technical execution, while supporting the full software development lifecycle.

Key Responsibilities

Requirements & Analysis

• Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and embedded hardware-integrated solutions
• Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria
• Break down complex system requirements involving software-hardware interactions into manageable components

Collaboration & Stakeholder Engagement

• Act as a liaison between business stakeholders, product managers, software and hardware engineering teams, QA, and customer-facing teams
• Facilitate requirements workshops, backlog creation, grooming sessions, and design discussions
• Clearly define scope, assumptions, dependencies, and constraints throughout the development lifecycle

Product, Customer & Solution Support

• Partner with product management on roadmap planning, feature prioritization, and impact analysis
• Support engineering teams during design, development, testing, and release by clarifying requirements and managing changes
• Participate in system integration, user acceptance testing (UAT), and customer validation activities

Customer Training & Enablement

• Assist in developing training materials, system documentation, and workflow guides
• Support or lead customer training sessions, product demonstrations, and knowledge transfer activities
• Serve as a subject matter resource for system functionality, configurations, and business processes
• Gather customer feedback to inform product enhancements and future requirements

Documentation & Process Improvement

• Maintain accurate requirements documentation, traceability matrices, process flows, and user guides
• Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency
• Contribute to continuous improvement of Business Analyst standards, templates, and best practices

Qualifications

• Bachelor's degree (or equivalent experience) in Business, Information Systems, Engineering, Computer Science, or a related field
• 3-5 years of experience as a Business Analyst or similar role in a technology-driven environment
• Experience working with large, complex requirement sets with the ability to prioritize based on business value and timelines
• Experience supporting SaaS and/or on-premise enterprise software solutions
• Experience supporting customer onboarding, training, or enablement initiatives
• Strong communication skills with the ability to present to both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving abilities
• Proven ability to manage stakeholders and facilitate cross-functional collaboration
• Experience working in fast-paced environments with shifting priorities

Technical Skills

• Familiarity with Agile/Scrum methodologies and tools (eg, Jira, Azure DevOps, Confluence)
• Understanding of APIs, system integrations, data flows, and basic software architecture

Preferred Qualifications

• Certifications such as CBAP, CCBA, or PMI-PBA (preferred but not required)
• Experience with embedded systems, hardware/software integration, or IoT-enabled products