Business Analyst - ServiceNow

Role Overview

We are seeking a Business Analyst with strong ServiceNow experience to support large-scale, global transformation initiatives. This role will partner closely with platform leadership and work across multiple projects, acting as a key liaison between business and technology teams. This is a contract-to-hire opportunity with potential for full-time conversion.

Key Responsibilities

• Gather, analyze, and document business and system requirements.
• Translate requirements into functional specifications and user stories.
• Work across multiple initiatives, particularly within ServiceNow ITSM.
• Assess and document business processes and workflow impacts.
• Partner with stakeholders globally to drive alignment and clarity.
• Support solution design discussions with technical teams.
• Collaborate with the Program Manager and technical teams to ensure delivery alignment.
• Act as a liaison between IT and business units to facilitate communication on ServiceNow initiatives.

Required Qualifications

• Experience: 5+ years of experience as a Business Analyst, including proven experience supporting large-scale or enterprise projects.
• Technical Skills: Hands-on experience with the ServiceNow platform, including a strong understanding of its workflows, tables, and platform architecture. Experience working within ITSM environments is also required.
• General Skills: Strong communication and stakeholder management skills, with the ability to work effectively in a fast-paced, multi-project environment.

Preferred Qualifications

• A bachelor’s degree in Business Administration, Information Technology, or a related field.
• ServiceNow certifications or actively pursuing certification.
• Experience in CPG or large enterprise organizations.
• Experience leading requirements gathering efforts.
• Exposure to global teams and cross-functional stakeholders.
• Knowledge of the ITIL framework and practices.
• Familiarity with Agile methodologies.

Work Environment

This position follows a hybrid model, requiring 3 days per week onsite in the Chicagoland area. The culture is highly collaborative, fast-paced, and transformation-focused.

Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.