Business Analyst ServiceNow

About Sopra Steria

Sopra Steria, acteur majeur de la Tech en Europe, avec 51 000 collaborateurs dans près de 30 pays, est reconnu pour ses activités de conseil, de services et solutions numériques. Il aide ses clients à mener leur transformation digitale et à obtenir des bénéfices concrets et durables. Le Groupe apporte une réponse globale aux enjeux de compétitivité des grandes entreprises et organisations, en combinant une connaissance approfondie des secteurs d’activité et des technologies à une approche collaborative. Sopra Steria place l’humain au cœur de son action et s’engage auprès de ses clients à tirer le meilleur parti du numérique pour construire un avenir positif. En 2025, le Groupe a réalisé un chiffre d’affaires de 5,6 milliards d’euros.

The world is how we shape it

Job Description

Le pôle ServiceNow accompagne ses clients – grands comptes – dans leur transformation digitale et l’optimisation de leurs processus métiers à travers la plateforme ServiceNow. Il intervient sur des projets à forte valeur ajoutée couvrant l’ensemble du cycle de vie des solutions : conseil, conception, intégration, évolution et maintien en conditions opérationnelles. Dans ce contexte, nous recherchons un(e) Business Analyst ServiceNow pour accompagner nos clients dans la formalisation de leurs besoins métiers et la mise en œuvre de solutions ServiceNow à forte valeur ajoutée.

Your role and responsibilities

• You gather, analyze, and challenge client business needs,
• You lead functional and scoping workshops,
• You write functional specifications and user stories,
• You contribute to the design of ServiceNow solutions (ITSM, workflows, catalogs…),
• You collaborate closely with technical teams (Tech Lead, Architects, developers),
• You support functional testing and user validation phases,
• You participate in change management and solution adoption.

Qualifications

As a partner to national and international companies, travel may be required as part of our various projects. You have a good understanding of processes and business challenges and can simplify complex topics. You demonstrate rigor, autonomy, and good collaborative spirit.

You have good interpersonal skills and a service-oriented mindset. You have a professional level of English. CSA, CIS, SCRUM/ SAFe certifications are a plus. Graduated from an Engineering school or equivalent, you have at least 5 years of experience in functional analysis on ServiceNow projects.

Do you want to invest yourself within a dynamic, passionate team with strong human values, capable of supporting its clients in strategic and innovative projects? Do you have a strong appetite for new technologies? Do you want to join a company that is committed to the professional development of its employees? Join Sopra Steria!

Additional Information

Benefits of joining us:

• A teleworking agreement to work remotely up to 2 days per week depending on your assignments.
• An attractive benefits package: health insurance, employee benefits committee, meal vouchers, profit-sharing agreement, holiday and referral bonuses.
• Multiple career opportunities: over 30 job families, as many bridges to imagine together.
• Several hundred training courses accessible autonomously from the mobile app with Sopra Steria Academy.
• The opportunity to join the Tech'Me UP collective (training, conferences, watch, and much more…).

An inclusive and committed employer, our company works every day to combat all forms of discrimination and promote a respectful work environment. That's why, committed to gender diversity and diversity, we encourage all applications and all profiles. https://www.soprasteria.fr/nous-connaitre/nos-engagements