ServiceNow Business Analyst

About TechLink Systems

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting

Skills and experience for the role

Must Have

• 4+ years of experience as a Business Analyst or Functional Analyst
• 3+ years of hands-on experience working with the ServiceNow platform
• Strong understanding of SDLC, Agile/Scrum, and ITIL practices
• Experience writing user stories, BRDs, FRDs, and functional specifications
• Strong communication skills

Strong Preference

• Experience in higher education
• ServiceNow certifications (e.g., CSA, CAD, CIS)
• Experience with Agile tools such as Jira or ServiceNow Agile Development