Business Analyst / Technical Writer

Knowledge, Skills, and Abilities:

• Technical documentation including user documentation, how-to guides, integration guides, computer systems operation guides, and product specifications that increase the experience of the digital platform.
• Translate Developer documentation into a technical document for all to understand, including business users.
• Experience working with other technical experts, such as engineers and software developers, to ensure that the information they provide is accurate and easy to understand.
• Understand and explain complex technical concepts.
• Strong research and analytical skills and very detail-oriented.
• Experience developing large scale training for users on new systems or applications to include training plans, documentation, user guides, job aids, etc.
• Ability to undertake multiple projects and deliver on tight deadlines.
• Excellent technical writing skills and verbal communication skills.
• Good working knowledge of MS Office or Google Docs

Required Skills:

• Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines
• 10 Years - Proven experience in systems documentation to include source code, technical documentations including user documentation.
• 6 Years - Ability to analyze and document business system processes
• 6 Years - Technical experience translating client and product strategy requirements
• 6 Years - Experience developing large scale training for users on new systems or applications to include training plans, documentation, user guides, job aids