Business Analyst/Technical Writer

Job Summary

Scope of the Project:

Seeking a consultant-level Business Analyst/Technical Writer to support the planning and execution of a fast-paced Information Security Assessment Program. This program will focus on identifying risk and measuring compliance of information security programs and systems across the state, as well as providing reporting and monitoring information to both state agency leadership.

The Business Analyst will be responsible for quality control and assurance for the deliverables associated with this program, as well as documenting plans, procedures, and progress of the program with the Program Manager.

This program includes:

• Assessment of statewide, shared, or common services and security controls provided to agencies
• Assessment of agency-owned services and security controls at each state agency
• Tracking progress and resolving issues with each assessment
• Documenting and presenting results from each assessment to agency and division leadership
• Tracking, documenting, and reporting assessment results at the agency, sector, state, or other criterion level for the program
• Gathering requirements and recommendations for program improvement
• Developing policy, plan, process, and procedure documentation for the statewide Information Security Program

Daily Duties / Responsibilities:

This implementation assistance would include, but is not limited to:

• Status reporting of operational support tasks and related work efforts
• Identifying metrics and key performance indicators (KPIs) of processes and their outputs
• Creating, managing, and maintaining policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures (SOPs), desk manuals, and procedural guidelines
• Reviewing, editing, and maintaining documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitoring and supporting deadlines, milestones, and activities
• Applying change, risk, and resource management
• Documenting all meetings attended, directives, and significant phone conversations
• Developing and delivering professional technical program updates to leadership and supporting staff
• Communicating with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes
• Tracking key project milestones and recommending adjustments to project managers
• Demonstrating extensive knowledge and expertise in the use of Microsoft Office tools

Required Skills

• Excellent technical writing skills; technical writing experience
• Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio

Preferred Skills

• Ability to simultaneously manage multiple reporting requirements
• Strong schedule management and planning skills
• Experience supporting regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in Visio

Required Education / Certifications

• Bachelor’s degree, or
• Associate’s degree with 2 years of experience

Soft Skills

• Excellent problem-solving ability
• Excellent team player
• Excellent communication (written and verbal) skills
• Ability to work in a high-volume, fast-paced environment
• Strong collaborator with the ability to meet deadlines
• Ability to identify, map, and support business processes

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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