Business Applications Analyst

Primary Responsibilities

• Participate in all phases of implementation and production support for multi-technology, business-critical systems.
• Gather requirements and design accurate, efficient solutions aligned with business needs.
• Analyze and reengineer repetitive failed processes to reduce operational risk.
• Collaborate with development teams to ensure shared understanding and minimize rework.
• Maintain knowledge of interface specifications and configuration options.
• Document requirements and solutions in accordance with the business SDLC process.
• Support the transition of new customer and development projects into daily operations.
• Establish and maintain strong working relationships with internal teams, external customers, consultants, and vendors.
• Stay current on transportation execution technologies, capabilities, and trends.
• Create presentations and scorecards; generate reports using Excel.
• Follow change control methodology in daily activities.
• Contribute to the development and maintenance of strategies, methodologies, standards, tools, and services for supply chain system implementation.
• Mentor junior team members and provide guidance on best practices.
• Provide 24/7/365 coverage as needed through on-call rotation to support operations under time-sensitive conditions.
• Travel as required to support project implementation and stakeholder engagement.
• Uphold corporate vision, mission, values, and ethical standards in all activities.
• Perform other duties as assigned.

Education and Experience

• Bachelor's degree or equivalent in Computer Science, Information Systems, or related field.
• Minimum 4 years of relevant experience.
• Experience supporting or implementing Transportation Management Systems (TMS) preferred.

Skills and Qualifications

• Strong problem-solving skills with the ability to maintain service level agreements.
• Effective communication skills across distributed teams, with proactive status updates and issue escalation.
• High verbal and written proficiency with a professional and collaborative attitude.
• Knowledge of UNIX/Linux servers and Oracle relational databases is a plus.
• Strong proficiency in Oracle SQL for application development.
• Self-starter who thrives in fast-paced environments and works well independently and in teams.
• Customer service oriented and strong team player.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.