Business Development & Client Success Manager

About the Role

We are looking for a highly motivated and tech-forward, Business Development & Client Success Manager to join our growing team in Chatham, NJ. This role is ideal for a driven sales professional with 2-5 years of sales experience who thrives in a fast-paced environment, enjoys and has a successful track record of outbound prospecting, and is eager to take ownership of the full sales lifecycle—from lead generation to implementation to client growth.

In this role, you will report directly to the Chief Revenue and Growth Officer and will play a key role in building your and the sales team's pipeline, driving new client acquisitions, and contributing to overall revenue growth. Joining us as a Business Development & Client Success Manager means real upward mobility for high performers and hands‑on experience helping shape a company that’s actively scaling and evolving.

Key Responsibilities

• Utilize AI-driven sales technologies to track activity, optimize outreach, and improve performance
• Proactively identify, prospect, and generate new business opportunities through outbound calling, email, and social channels
• Build and maintain a strong sales pipeline by consistently producing high-quality leads
• Manage the full sales cycle: prospecting, qualifying, presenting, negotiating, closing deals, and upselling
• Conduct cold calls with confidence and persistence to engage potential clients
• Deliver compelling presentations and product demos tailored to client needs
• Collaborate with internal teams (marketing, product, finance, leadership) to refine messaging and improve conversion rates
• Meet and exceed monthly and quarterly sales targets

Qualifications

• 2–5 years of sales experience, preferably in a B2B environment
• Minimum 2 years of experience prospecting new business, building pipeline, and generating leads
• Comfortable leveraging AI tools and modern sales technologies
• Proven experience managing deals through a full sales lifecycle
• Strong outbound sales and cold calling experience
• Highly motivated, goal-oriented, and results-driven mindset
• Excellent presentation and communication skills
• Strong organizational skills and ability to manage multiple opportunities simultaneously

What We’re Looking For

• A true “hunter” mentality with a passion for winning new business
• Curiosity and willingness to adopt new technologies, especially AI-driven tools
• Resilience and confidence in high-volume outreach environments
• A self-starter who thrives with autonomy but also collaborates well with a team

About SHIFT

SHIFT is a leading provider of legally rigorous, empathy-driven HR compliance and workplace culture training. Built by employment law attorneys and designed to drive lasting behavior change, SHIFT goes beyond check-the-box compliance to help organizations build cultures rooted in respect, accountability, and inclusion. As regulatory scrutiny rises and discrimination claims continue to increase, organizations are rethinking how they approach compliance training. SHIFT is at the forefront of that shift.