Business & Documentation Analyst (SOX & Controls)

About

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year‑on‑year.

Our Brands

• Pimlico Plumbers
• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Purpose of the Role

The Business and Documentation Analyst is responsible for producing high‑quality documentation relating to compliance requirements, control remediation proposals, and operational processes within a defined phase of a transformation programme. The role is delivery‑focused and designed for rapid mobilisation, requiring minimal onboarding.

Key Responsibilities

SOX & Control Delivery

• Support SOX 404 activities including walkthroughs, control documentation, and remediation execution proposals
• Clear and concise process documentation
• Update and maintain Risk & Control Matrices (RCMs), process narratives, and flowcharts
• Assist management in focusing on weaknesses with remedial proposals, evidence readiness when implemented, which meet audit standards

Business Analysis Execution

• Quickly assess and document current‑state business and HR, IT, Marketing and financial processes
• Translate existing processes into clear, audit‑ready documentation
• Identify control weaknesses and propose pragmatic, implementable solutions

Stakeholder Engagement

• Work closely with 6 brands with extended HR, IT, Marketing, and Finance teams in a delivery‑oriented capacity
• Facilitate workshops and walkthroughs to validate processes and controls
• Provide clear status updates and escalate issues where timelines are at risk

Experience / Skills / Knowledge

Experience

• Proven Business Analyst experience in SOX‑regulated environments
• Experience with ERP systems (e.g., Dynamics 365, CRM systems)
• Prior similar contract experience

Skills / Knowledge

• Strong hands‑on knowledge of SOX 404 and internal controls and compliance
• Ability to work independently with minimal supervision
• Highly organised, pragmatic, and outcome‑focused

Inclusivity Statement

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.