Business Process Analyst (Workflow Automation) | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development

Job Overview

Provide services and support as a Business Process Analyst (Workflow Automation) focusing on HR technology ecosystem and enterprise‑wide decision‑making capabilities enhancement for Government and Public Services clients such as the National Science Foundation (NSF). The role is hybrid, based in Alexandria, VA and across the Mid‑Atlantic region.

Key objectives:

• Deliver innovative solutions that improve operational efficiency through digital transformation and process automation.
• Enhance data‑driven decision‑making using role‑based advanced analytics and business intelligence.
• Support regulatory compliance and adherence to federal human capital management policies.
• Facilitate seamless integration of IT systems and workforce planning tools.
• Optimize service delivery through performance‑based outcomes and SLAs.

ServiceNow Enhancements/Development:
Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implement custom ServiceNow solutions and workflow automation.

Responsibilities and Duties

• Analyze workflows, identify automation opportunities, and map processes to improve efficiency.
• Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions.
• Produce accurate documentation, insights, dashboards, and compliance evidence to support decision‑making.
• Support ServiceNow implementations and SharePoint Online development.
• Perform data, policy, control, and requirement analysis for ServiceNow development.
• Generate artifacts such as diagrams and documentation.

Qualifications

• Bachelor’s degree in Business, IT, or related field.
• 4+ years of analysis experience.

Desired Skills and Competencies

• Process mapping and automation.
• Problem‑solving.
• Proficiency with Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytics tools, Visio, and ability to quickly learn additional tools.
• Project management methodology and tool proficiency.
• Strong leadership, interpersonal, communication (oral and written), analytical, organizational, and time‑management skills.
• Ability to adapt to changing project requirements, multitask, and pay close attention to detail.

Ancillary Details

• Artifacts: Diagrams.
• Standard Skills Required: Project management, leadership, time management, adaptability, multitasking, analytical and communication skills.
• EEO Statement: ProSidian is an equal‑opportunity employer.
• Visa Sponsorship: No sponsorship; U.S. citizenship required.
• Background Check & Drug Testing: May be required.

Other Requirements

• Understanding and proficiency with business tools and technology, especially Microsoft Office suite.
• Commitment to work with diverse, intelligent teams to solve significant challenges.
• Curiosity, humility, and willingness to continuously learn, share, and grow.

Benefits and Highlights

• Competitive compensation with group health benefits, pre‑tax employee benefits, and performance incentives.
• Group Medical, Dental, and Vision insurance (various plan options).
• 401(k) Retirement Savings Plan with company match and pre‑tax contributions.
• Vacation and Paid Time‑Off (2 weeks vacation, 3 sick days, 10 company holidays, plus government holidays).
• Pre‑Tax Payment Programs including Flexible Spending Account (FSA).
• Purchasing Discounts & Savings Plans through Corporate Perks.
• Security clearance support for federal engagements.
• Employee & Contractor Referral Bonus Program (up to $5,000).
• Performance incentives tied to client engagements.
• Supplemental Life/Accidental Death & Dismemberment insurance.
• Short‑ and Long‑Term Disability insurance.

Additional Information

ProSidian is an equal‑opportunity employer, considering qualified applicants regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics. All applicant information is kept confidential in accordance with EEO guidelines.