Business Support Analyst, Contract Management

About Medavie

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We are seeking an accountable, self-directed and highly detail-oriented individual with exceptional organizational skills and client-centered focus to join our Nova Scotia Provincial Programs team. Nova Scotia Provincial Programs administers the Medical Services Insurance (MSI) program on behalf of the Government of Nova Scotia, covering over one million Nova Scotians.

Reporting to the Team Leader, Contract Management, this position is responsible for supporting various government contract deliverables for our government clients. This position will have accountability for various activities related to contract management and business development with a primary focus on privacy and documentation management, compliance, and formal reporting.

Key Responsibilities

• Working closely with internal and external stakeholders, lead the development and review of written material to ensure conformity with brand guidelines and client needs.
• Manage and maintain the Program’s inventory of forms, letters, and other published materials.
• Lead and oversee the investigation, escalation, and reporting of privacy breaches, including coordination of notifications and documentation.
• Monitor for trends and work with leadership and management to determine mitigation steps.
• Provide subject-matter expertise on privacy and compliance points of risk.
• Complete privacy impact assessments, working with various internal departments as well as our customers.
• Develop, maintain, and execute the privacy training program for Nova Scotia Provincial Programs.
• Ensure training content remains current, effective, and aligned with legislative, contractual, and organizational requirements.
• Lead the development of the Program’s annual operations plan and report.
• Oversee the development and maintenance of core governance documentation, including business continuity and disaster recovery results, ensuring readiness and compliance.
• Conduct regular reviews of compliance processes and business procedures to ensure accuracy and completeness.
• Support staffing continuity and succession by acting as a knowledgeable backup to operational delivery roles when required.
• Perform other duties as required.

Required Qualifications

• Education: Post-secondary education in Business Administration, Communication or a related field.
• Work Experience: 3-5 years of related experience preferred

Other Qualifications

• Strong judgement, excellent verbal and written communication skills required.
• Experience in privacy, risk, or audit functions an asset.
• Experience in project coordination/management an asset.
• Computer Skills: Excellent knowledge of Adobe/Foxit Phantom PDF as well as Microsoft Office Suite of products, particularly Word, Excel, and SharePoint.
• Language Skills: English required

What’s in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

We Offer

• Comprehensive onboarding and training programs designed to set you up for success from day one.
• Competitive compensation package, including base salary and monthly uncapped performance incentives.
• Comprehensive group benefits package that is 100% employer paid effective your first day.
• Defined Contribution Pension Plan.
• Flexible working arrangements.
• Ongoing opportunities for personal learning and growth.
• Opportunities to get involved in charitable causes and give back to the community.

Salary Information

Pay Range

46,292 - 52,078 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Diversity and Inclusion

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.