SB
Business Support Consultant
Stanbic Bank Tanzania
South Africa · On-site Full-time 2d ago
About the role
About
To support in maintaining stability, availability and reliability of services and application by facilitating various Service Management process and associated activities including level two support with business or domain knowledge to ensure continued and quality service across geographies.
Qualifications
Minimum Qualification
- Diploma in Information Technology
Experience Required
- Technology experience t
- 3-4 years experience in Service Management Domain specific technology experience Level 2 technical support
Additional Information
Behavioural Competencies
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Establishing Rapport
Technical Competencies
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Risk Management
- Service Level Management
- Stakeholder Management (IT)
Skills
Application Knowledge for SupportApplication SupportData Analysis and InferenceDocumentingRisk ManagementService Level ManagementStakeholder Management (IT)
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