Business Systems Analyst

Job Purpose

We are looking for a Business Systems Analyst to play a key role in shaping data‑driven systems, analytics, and AI‑enabled solutions that support our Real Estate Operating Model and enterprise decision‑making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.

Key Responsibilities

Business Systems Analysis & Requirements Management

• Lead end‑to‑end business and systems analysis, translating business needs into BRDs, Functional Specifications, System Requirement Documents, and RTMs.
• Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
• Ensure full traceability from business objectives → processes → systems → data → analytics → insights.
• Apply gap and impact analysis across processes, systems, data, and organizational capabilities.

ERP, Data & Enterprise Systems Enablement

• Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
• Perform full‑cycle ERP business analysis: requirements gathering, data mapping, integration specifications, and UAT support.
• Define system integration requirements, API flows, and technology stack dependencies.
• Act as the primary liaison between business users, system integrators, and technical teams.

Business Intelligence, Data & Analytics

• Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
• Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
• Translate complex datasets into actionable insights and executive‑level reports.
• Collaborate with BI teams on Power BI / Tableau solutions.
• Support ERP and digital transformation initiatives, including systems such as Yardi, SAP, or equivalent platforms.

AI, Automation & Digital Enablement

• Identify and define AI‑enabled and automation opportunities within real estate and enterprise processes.
• Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
• Support RPA and intelligent automation initiatives, including Process Discovery Documents (PDDs), functional specifications, and UAT.
• Ensure responsible AI usage, data governance, and regulatory compliance.

Operation Model & Process Design

• Support the design and enhancement of the Real Estate Operating Model across leasing, property management, asset management, FM, and finance.
• Develop AS‑IS / TO‑BE process maps aligned with APQC Process Classification Framework (PCF).
• Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
• Ensure clear process ownership, accountability (RACI), and system alignment across business units.

Enterprise Architecture & Alignment

• Align business systems, analytics, and digital solutions with enterprise architecture standards.
• Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
• Contribute to capability mapping, Target Operating Models (TOM), and transformation roadmaps.
• Ensure consistency with enterprise integration, data, and application standards.

Performance Excellence, Governance & Continuous Improvement

• Apply data‑driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
• Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
• Monitor post‑implementation performance and ensure measurable outcomes.
• Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
• Promote a culture of continuous improvement and intelligent automation.

Required Skills & Experience

• Business Systems Analysis & Requirements Management
• ERP / Enterprise Platforms (Yardi, SAP, Odoo or similar)
• BI & Analytics (Power BI, Tableau – preferred)
• Process Modeling (BPMN, APQC)
• AI & Intelligent Automation (business‑focused)
• Enterprise Architecture alignment (TOGAF, ArchiMate)
• Project Management
• Jira & Confluence

Required Qualification & Certifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems, Real Estate, or related discipline.

Mandatory / Preferred Certifications

• IIBA (CBAP / CCBA) – Mandatory
• Six Sigma (Green Belt minimum; Black Belt preferred) – Mandatory
• TOGAF (Foundation minimum) – Mandatory
• ArchiMate – Mandatory
• PMP / PMI‑PBA / PRINCE2 – Mandatory
• EFQM Assessor – Preferred

Work Experience

• Minimum of 6 years of experience in Business Systems Analysis, ERP / Digital Transformation projects, Data‑driven and process‑led initiatives.
• Strong proficiency in English & Arabic language.