Business Systems & Integration Analyst

Role Purpose

The Business Systems & Integration Analyst supports IT and business operations through system documentation, requirements gathering, reporting, automation, and integrations. This role is designed to grow into a senior position, supporting digital transformation, data-driven decision making, and system integration across the enterprise.

Key Responsibilities

• Documentation & Analysis - Map and maintain IT systems and processes in ITGlue and SharePoint.
• Reporting & BI - Develop dashboards/reports in Qlik Sense and Power BI.
• Automation & Applications - Build workflows and apps in PowerApps and PowerAutomate; assist with SharePoint customization.
• Integrations & Development - Support ERP (Retail Directions), POS, ecommerce (Magento), ACS Payment Services, APIs, SQL queries.
• Project & Implementation Support - Rollouts, testing, training, and change management.
• Career Development - Progress towards senior responsibilities in reporting, solution design, and enterprise systems integration.

Support Coverage & Travel Requirements

• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am - 2:00pm, onsite) scheduled in advance by the Head of IT.
• Required to travel to stores and offices within South Africa and neighbouring countries to support implementations, integrations, and training.
• These requirements are part of the role's standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications

• Degree/diploma in Computer Science, Information Systems, or related field.
• 2-4 years' experience in IT development, or business systems
• Strong analytical skills with exposure to Qlik is essential, SQL, Excel, and BI tools.
• Interest in automation, integrations, and enterprise systems.
• Familiarity with Microsoft 365, Power Platform, or BI tools advantageous.
• Strong interpersonal and communication skills.
• Willingness to travel regularly for store/site projects and support.