Buyback Project Manager

Position Overview

The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks.

The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigate.

This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value.

Key Responsibilities

• Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
• Collaboration and team building across multiple departments to achieve objective of reducing buybacks, managing conflicts and varying priorities
• Identify process failures or opportunities to reduce response time and direction to diagnose or identify a failure and provide an answer or solution. Map out current processes to fix a vehicle, identify concerns and meet with owners to address
• Review existing data available and reports to identify needs, improvements and efficiencies
• Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups within Mopar
• This role will have the vision to drive change to the organization
• The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
• The role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
• As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership

Basic Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, Supply Chain, or similar discipline
• 10+ years of experience in Part Sales, Marketing, Operations, Supply Chain, or Finance
• Proven problem solving and analytics skills
• Capability to review, understand and analyze data from a business analytics standpoint
• Self-starter with ability to multi-task and take ownership of programs
• Ability to work in a quickly evolving fast-paced environment
• Excellent team building and facilitation skills
• Excellent verbal and written communication skills
• Experienced presenter and public speaker
• Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Preferred Qualifications

• Advanced degree (Master's) in Business or Marketing
• Experience in project/program management
• Automotive/Dealership retail or aftermarket experience
• Robust understanding of Dealership Operations

Our Benefits — Designed With You In Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran