Field Service Engineer – East Region

About

Become part of one of the fastest growing med-tech companies globally.

Due to the rapid expansion of Mindray’s success, we have an opportunity for a highly experienced and well versed monitoring and infusion expert to demonstrate creativity and innovation as a Field Service Engineer within our ultra-ambitious team as we continue to disrupt the market!

Experienced in a field-based service role within Medical Devices capital equipment, you will have a background including providing onsite training and servicing and a Biomedical qualification.

This role will be shaped by the right candidate, and we are looking for you to be an absolute expert in Field Service in France, you will be a self-starter, autonomous and solutions focused, with an unquestionable influencing and negotiation skills, energised by a varied and fast-paced role where you can drive the strategic direction of Service. In return you will work with industry-leading technology, backed up by stable double-digit growth, an awesome (and modest) manager, and a creative and disruptive working environment.

Responsibilities

• Respond to customer calls during office hours, Monday to Friday bearing in mind that customers must be contacted within 24 hrs of their initial call.
• Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
• Demonstrate efficiency in installations within assigned service territory and coordinating the installation of large orders if required.
• Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
• Assist sales and marketing team with tender opportunities as technical support and to promote service contracts.
• Maintaining tools and test equipment properly and liaising with the Service Supervisor/Manager to ensure they are calibrated.
• Maintenance of spare parts inventory, company vehicle and other company equipment and supplies.
• Occasional training of clinical staff on designated equipment.
• Responsible for tracking and maintaining both parts and loaner inventories allocated to them, updating the CRM system accordingly.
• Other tasks or responsibilities designated by the Field Service Supervisor, France

Qualifications

• Medical Devices Capital Equipment Field service experience is vital
• Based ‘on patch’ in the East area
• Experience of working in France requiring no company sponsorship to join our business
• Experience of providing training on medical devices capital equipment
• Fluent French, with English as a business language
• Highly customer focused along with your hunger to achieve more, this role has significant development potential for the right candidate!
• Technically proficient in the troubleshooting, repair, and calibration of all medical products, specifically including monitoring and infusion products.
• Evidence of emotional intelligence is critical
• Demonstrates experience of working autonomously to achieve KPI’s
• An ability to address customer requests through strong listening skills
• Excellent communication and interpersonal skills with an aptitude for building strong relationships
• Proven negotiation skills with a problem-solving attitude
• Flexible to travel as required

Benefits

This is an outstanding position for candidates that are really looking for a role with autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your phenomenal influencing and negotiation skills at a senior level, brought to Mindray, you get a ‘seat at the table’ and play a truly instrumental role, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas.

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

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As English is our business language - please submit your CV and application in English.