Account Manager

About Us

Our Care department is composed of 3 teams:

• Onboarding team: responsible for the setup and accounting recovery of our co-ownerships after the first contract signature.
• Customer Care Representative team: responsible for answering questions, providing resources to our clients, and training on the platform.
• Account Manager team (25 people and 4 team leads): this team is responsible for developing the portfolio of existing clients.

Your Role

As an Account Manager, you will manage a portfolio of 350 to 400 co-ownerships, and will be in direct contact with the President of the Supervisory Board of each co-ownership.

You will be responsible for client retention and revenue growth of your portfolio through up-sell and cross-sell sales, contract renewals, and satisfaction optimization (NPS).

Your Missions:

• You will implement a strategy to identify additional sales opportunities related to our product and achieve up-sell and cross-sell objectives.
• You will develop tailored loyalty and retention strategies for each of your clients.
• You will monitor and optimize existing processes for managing your portfolio.
• You will ensure your clients are satisfied and renew their contracts.
• You will participate in your clients' general meetings (mostly via video conference, but also in person in the IDF region if necessary).
• You will collaborate with various teams (sales, onboarding, management, insurance, rental management, etc.) to ensure optimal management of your portfolio and support the achievement of company objectives (offer launch, revenue, churn....).

As an Account Manager, you will have the opportunity to interact with a wide variety of people every day!

Each co-ownership is a community in itself, whose functioning we need to understand to best support them in their management!

Our clients can range from a small co-ownership of 3 units in a rural area that is already autonomous, to a large real estate complex of 300 housing units in the city center.

Benefits

The Perks:

• Package: €35-44K depending on profile and experience.
• Onboarding: 2 weeks to understand Matera's operations and values, plus specific onboarding for your role.
• Career Path: Support for your professional development, including weekly manager check-ins, 2 annual performance reviews, and internal mobility opportunities.
• Compensation & BSPCEs: Transparent remuneration policy and BSPCEs.
• Parental Support: A gentle return to work at 80% for 4 weeks (paid at 100%), plus 5 additional days of leave per year for a sick child.
• Responsible Travel Time (TTR): 1 additional day of leave per year, divisible into 2 half-days and paid as a public holiday, to encourage responsible transportation choices.
• Menstrual Leave: 1 additional paid day of leave per month to better manage painful periods.
• Sports: Yoga and strength training classes at the office + access to Gymlib for affordable sports activities.
• Cultural Deals: Access to Leeto platform for discounts on cinema, museums, amusement parks, etc.

The Legal Base:

• Paid leave and RTT (Reduction of Working Time).
• Mutual and Swile Card: 50% employer contribution.
• Provident Fund: 100% employer contribution.
• Holiday Bonus (SYNTEC).
• Transportation: 50% employer contribution.
• A computer and equipment will be provided.
• Reimbursement of mileage for professional travel.

Practical Information

• Location: Paris
• Remote Work: 2 days per week presence at the office is mandatory, but be aware that travel within the IDF region is required for this position.
• Contract Type: CDI (Permanent contract).
• Status: Cadre forfait jour (Managerial status with a fixed number of working days).

Ideal Candidate Profile

Ideally:

• You have 2 years of experience in CSM / Account Management / KAM / Account Executive in a startup or similar environment.
• You know how to manage a large client portfolio.
• You have skills in negotiation and up-sell or cross-sell sales.
• You know how to track KPIs for NPS, retention, and/or revenue growth.
• You have excellent interpersonal skills and are comfortable on the phone and in writing.
• You are recognized for your rigor, organization, affinity for numbers, and synthesis skills.
• You are interested in the real estate / co-ownership sector.

Recruitment Process

1. Call with our recruiter (20-30 min).
2. Team Interview (Manager and team member) with a practical case (1h via video call).
3. Interview with the Head of Account Manager and the VP Care (30 min via video call or at the office).
4. Reference check, then offer.

Do you hesitate between the challenges of client follow-up and additional sales in B2C and the pleasure of talking to very different individuals to unite them around a project?

Do you appreciate digital tools as much as meeting your clients face-to-face?

Do you want to join a team where everyone helps each other to achieve and exceed their goals, without forgetting to have a good time together, during or after office hours? Do you want to participate in the creation of a European leader in real estate services? Look no further and apply to join us!

Good to Know:

We strive to provide feedback on your application as quickly as possible (within a week). Whether the feedback is positive or negative, you will receive an email from us - remember to check your spam folder just in case.

At Matera, we guarantee equal opportunities and diversity, which is why all our positions are open to people with disabilities; only skills and motivation make the difference!

If you require any specific accommodations to complete the interviews under the best conditions, please notify us when you apply and inform the Recruitment team.