Service Customer Account Manager

About

The Service Customer Account Manager is responsible for managing a portfolio of customers, installed base, and service contracts within the assigned perimeter. He/She acts as the main interface between customers, suppliers, execution teams, and other GE Vernova Power Conversion departments.

The role covers customer relationship management, coordination of maintenance and field activities, contractual and financial follow-up of service business, and identification of service growth opportunities. The position contributes to customer satisfaction, operational performance, and profitability of service activities.

Responsibilities

• Take over projects after handover and ensure compliance with contractual commitments starting at warranty.
• Coordinate maintenance activities, on-site interventions, resources, logistics, and associated deliverables.
• Manage customer relationship, claims, risks, opportunities, and business financial performance.
• Monitor management tools, business reviews, progress reporting, and continuous improvement actions.
• Support service growth through renewals, extensions, and additional service offerings.

Qualifications

• Engineering degree, Master’s degree in a technical or project management field, or equivalent experience.
• Experience in business management, service contracts, maintenance, or project management in an industrial environment.
• Knowledge of electrical engineering, power electronics, automation, mechanical or industrial systems.
• Experience in customer relationship management and understanding of business financial follow-up.
• Fluent in French and English; occasional travel required.

Desired Characteristics

• Leadership, cross-functional coordination, and strong customer focus.
• Analytical, prioritization, synthesis, and problem-solving skills.
• Rigor, organization, autonomy, and operational reliability.
• Good communication skills and understanding of contractual, financial, and service-related matters.

Reporting Line

• Reports to the Service Customer Account Managers Leader within MEAT region and intergated to her team.
• Functional interfaces with commercial teams, engineering, field operations, procurement, supply chain, quality, EHS, finance, and factories.
• External interfaces with customers, partners, suppliers, and subcontractors.

Additional Information

Relocation Assistance Provided: No