Change Manager/ Banque F/H

About TD

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Responsibilities

• Lead the end-to-end delivery of change management activities throughout the lifecycle of moderately complex initiatives / programs / projects in alignment with the change management strategy and business objectives.
• Execute on strategy and deliverables to drive forward the change management roadmap within or across specific business segments or at the enterprise level.
• Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results.
• Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach.
• Provide recommendations and direction based on the end-to-end customer experience when making decisions.
• Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change.
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed.
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project.
• Identify and lead problem resolution to ensure customer needs are met for own area as assigned.
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project.
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets).
• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations.
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience.
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices.
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist.
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues.
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Act as a brand ambassador for change management function, business and the bank, both internally and/or externally.

Role Summary

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas.
• Leads the change management workstream for programs/projects of significant scale / complexity.
• Acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team.
• Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.
• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program.
• Provides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goals.
• Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups.
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy.
• Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists.
• Impacts the achievement of project / program or business objectives for scoped work.
• Work is guided by policies and industry standards/methods.
• Influences and gains alignment across senior stakeholders.
• Reports to a Senior Manager or above.
• Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs.

Qualifications

• Undergraduate degree
• Relevant Change Management Accreditations
• 7+ years related experience, which may include working in a project environment