Change Manager

About the Role

The Change Manager will support a large-scale transformation program, focusing on the rollout of a new sign-in and authentication system. This role is crucial for developing and executing a change roadmap to ensure user adoption, minimize disruption, and foster engagement across thousands of clients.

Client Information

A company undergoing a significant transformation program, implementing a new sign-in and authentication system that impacts a large user base across multiple workstreams. This requires expert change management to ensure successful adoption.

Responsibilities

• Develop and implement comprehensive change management strategies aligned with organizational objectives
• Conduct change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption needs
• Create and execute communication plans that clearly articulate the purpose, benefits, and progress of change initiatives
• Partner with project and program managers to integrate change management activities into project plans
• Design and deliver training, coaching, and reinforcement strategies to support adoption
• Identify, assess, and manage resistance by working with leaders and teams to address concerns
• Establish success metrics and track adoption, engagement, and sustainability of change initiatives
• Provide guidance and support to leaders and people managers to reinforce desired behaviors
• Ensure consistent application of change management methodologies across initiatives
• Prepare executive updates and presentations on change progress, risks, and outcomes

Qualification

• Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field (or equivalent experience)

Required Skills

• 5+ years of experience in change management, organizational development, or project/program management
• Proven experience leading change for complex initiatives (e.g., technology implementations, process improvements, mergers, or transformations)
• Strong knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin)
• Excellent communication, facilitation, and stakeholder management skills

Preferred Skills

• Change management certification (Prosci, CCMP, or similar)
• Experience working in agile, hybrid, or large scale enterprise environments
• Background in technology, systems implementations, or digital transformation
• Experience coaching senior leaders and executives through change