Change Manager (rfx1556432)

Tasks and Responsibilities

• Stakeholder Engagement Support
  • Assist in identifying key stakeholders and impacted user groups across regions and divisions
  • Help prepare tailored messaging and briefing materials for different audiences, aligned with overall change objectives
  • Coordinate stakeholder feedback sessions and contribute to issue logging and resolution tracking
• Communications Planning & Execution
  • Contribute to developing and delivering clear, timely, and impactful communications (emails, FAQs, intranet updates, newsletters)
  • Maintain consistency of message tone and branding across all channels in line with the programme’s change strategy
  • Address common concerns and questions from end users proactively
• Adoption Monitoring & Feedback Loops
  • Assist in designing and deploying surveys, pulse checks, and usage metrics to monitor adoption and sentiment
  • Analyse feedback trends and report insights to project leads for action planning
  • Identify resistance early and suggest targeted interventions
• Change Documentation & Governance
  • Maintain up-to-date records of change deliverables including comms plans, training logs, readiness assessments, and risk registers
  • Prepare regular status reports and presentation decks for steering committees and working groups
  • Ensure alignment with group-wide change management standards and regulatory expectations
• Collaboration Across Teams
  • Partner with FIS Management, Market Data Stewards and Business Representatives to integrate change activities into project timelines.

Must-have Criteria

• 2 years of experience in change management, project support, communications, or organisational development - preferably within financial services or large-scale tech transformations
• Solid understanding of change management principles and willingness to apply them practically
• Strong written and verbal communication skills in English (additional languages a plus)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Detail-oriented with good organisational abilities and ability to manage multiple tasks under deadlines
• Empathetic, collaborative mindset with sensitivity to cultural differences across global teams
• Proactive self-starter comfortable working in a fast-paced environment
• Adaptable and resilient when facing shifting priorities
• Committed to confidentiality and data protection standards

Nice-to-have Criteria

• Experience within financial services or large-scale tech transformations
• Additional languages are considered a positive
• Experience with SharePoint, and project management tools (e.g., Jira, Confluence) beneficial

Contract duration

• Until 31.08.2026 with option of extension

Language requirements

• English Business fluent, native language (C1/2)