Account Manager

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.

We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.

Responsibilities

• Serves as the primary business contact for the key registrars in EMEA and is responsible for liasing with clients and ensuring customer satisfaction.
• Consistently liaise with customers to ensure they receive excellent customer service as well as represent client needs and meet the goals of Verisign to ensure targets are achieved.
• Ensures the participating registrars are executing according to plan and provide updates to the team in a frequent and organized manner.
• Responsible for strategic client communications, conflict resolution and compliance on client deliverables and revenue.
• Communicates the client's goals and represents the client's interests to the team.
• Provides regular communication between the client and team to build strong team representation and set proper client expectations.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.
• Ensures meeting revenue and growth target of the accounts in EMEA region as well as the overall growth of EMEA.
• Pursues opportunities for account growth and new business.
• Reports to the Account Director, providing regular input on all account activity, including weekly status and reports.
• Oversees market research, monitors competitive activity and identifies customer needs.

Qualifications

• Bachelor’s degree or equivalent work experience in Business / Marketing
• 3 years proven account management experience with focus on marketing

This role will require extensive European & U.S. travel – please expect to be travelling 25% - 40% of the working year.