Chargé de projets et de comptes clients TMA HF

Join our TMA team!

Do you manage TMA accounts with composure and impact? Do you know how to stay the course when situations become tense and turn a client problem into a lasting solution?

• Do you enjoy being on the front line with demanding clients and supporting them until resolution?
• Are you comfortable de-escalating tensions and setting boundaries with diplomacy and firmness?
• Do you want to evolve in an IT publisher environment where your decisions truly matter?

If so, join our TMA team!

What's important to us and what we expect from you

• A reliable and structuring account management: you master contractual commitments, implement governance (PAQM, committee meetings...), and ensure SLA compliance.
• Effective management of sensitive situations: you are capable of managing clients in difficulty, prioritizing, arbitrating, and providing clear answers in a sometimes urgent or conflictual context.
• Demanding transverse coordination: you lead internal teams (support, project, technical), track requests, and ensure smooth service delivery.
• Solid client relationship: you establish a climate of trust, lead committee meetings, and support your clients in the evolution of their solution.
• Rigorous and results-oriented follow-up: you analyze indicators, anticipate deviations, and propose concrete improvement actions.