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Head of Customer Experience

JobLeads

Paris · flexible Full-time Executive 1mo ago
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About the role

About

Obypay recherche un Head of Customer Experience basé à Paris.

Responsibilities

  • Superviser les équipes d'Account Management, Customer Success et Support.
  • Redéfinir l'organisation du pôle.
  • Documenter les processus.
  • Piloter la performance à travers des KPIs.

Qualifications

  • Expérience de 5 ans en Customer Success dans un environnement SaaS.

Benefits

  • Rémunération fixe et variable
  • Possibilité de télétravail
  • Mutuelle
  • Remboursements de transport
  • Et bien plus.

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