Head of Operations

ABOUT US

Our mission at Credal is to harness frontier AI for everyone building a better future.

We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others.

We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google.

Location

Credal is in-person in our spacious NYC office https://maps.app.goo.gl/r3CPzTcBnMys3o4T7 with meals provided.

Key Responsibilities:

Investor Relations & Fundraising:

• Support the CEO in developing and executing fundraising strategies.
• Manage investor communications and relationships to share the company’s vision, strategy, and progress.
• Assist in preparing pitch materials, and coordinate follow-ups with investors and other stakeholders.

Company Building & Culture:

• Collaborate with the CEO to define and cultivate the company's culture, values, and talent strategies.
• Facilitate communication across the organization to ensure clarity for Credal’s goals.

"Pinch Hitting":

• Take ownership of high-impact projects on an as-needed basis, ensuring their successful execution.
• Act as a strategic and operational problem solver for urgent and critical business initiatives.

Operations Management:

• Design and implement efficient operational processes, including compliance management and finance processes such as Accounts Receivable/Accounts Payable.
• Oversee interactions with external parties, including recruiters and vendors, ensuring alignment with company goals.
• Continuously assess and refine operational systems for scalability as the company grows.

Qualifications:

• EITHER experience in a startup or high-growth environment, ideally with a background in AI, technology, or relevant sectors, OR experience in tier 1 strategy consulting / banking.
• Strong project management skills with the ability to lead and execute cross-functional projects.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to influence and drive cultural initiatives within an organization.
• A strategic thinker with strong analytical and problem-solving capabilities.
• Comfortable working in a fast-paced, dynamic environment with a high degree of ambiguity.

Compensation:

• Competitive salary between $150,000 and $190,000, commensurate with experience.
• Equity package between 0.1% and 0.6%, based on experience.

ABOUT THE INTERVIEW

1. Coffee Chat with the CEO
2. Onsite with the GTM team and CTO
3. References & lunch with the team in parallel
4. Offer!

Benefits and work environment

• We reject toxicity and we embrace care for each other. A magical company culture and your wellbeing is leadership's top priority. Every decision we make as a company is evaluated through that lens.
• Opportunities to network, grow, and advance quickly. We're a small, but rapidly expanding, team - and we always aim to promote from within first.
• Free team lunch & dinner.
• Situational hybrid work flexibility.
• High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options.
• Industry-leading vision, dental, life, disability coverage.
• We encourage you to take up to 12 weeks of parental leave after the birth or adoption of a child.
• Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!)
• Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be! We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation!
• A generous housing subsidy for those who choose to live in Brooklyn.
• Our spacious office in Dumbo has a stocked kitchen and views of the bridge.

Interview process

• Intro conversation with CTO or COS.
• Virtual tech screen.
• Onsite to meet our engineering team and CEO.
• References (we check references on everyone at Credal to make sure all your future coworkers are world class and great to be around).

More about us

We’ve built the industry’s highest ceiling and most secure Action & Agent building platform for sticky, custom AI workflows. Use cases span countless domains, including: KYC, anti-money laundering, healthcare regulation, climate standards setting, cybersecurity, sales, people, IT, and customer support.

• Cultural principles https://coda.io/d/Credal-Cultural-Principles_djEPpzgF4I7/Credal-Cultural-Principles_suuWoMpd
• Team https://www.credal.ai/team of 13 with 9 engineers.
• 7-figure ARR.

• 100% NRR.

• Product docs https://docs.credal.ai/getting-started/, case studies https://www.credal.ai/case-studies/, blog https://www.credal.ai/blog, podcast https://www.credal.ai/podcasts