Cisco Voice Engineer

About

Become part of a transformative team as a Cisco Voice Engineer, specializing in IP telephony. Deliver advanced technical support for the CUCM and UCCX upgrade to version 15.x.

As a mid-senior level contract professional, your role involves guiding the Client Voice operations Team with expert-level support. Your experience in Cisco IP telephony will be crucial in troubleshooting and resolving client challenges, maintaining operational excellence throughout the upgrade process.

Leverage your technical expertise to drive significant advancements in client communication systems, enhancing the operational landscape with innovative solutions.

Key Responsibilities:

• Serve as the SME in Cisco IP telephony support
• Guide the upgrade of CUCM and UCCX systems
• Provide technical direction to the Client Voice operations Team
• Troubleshoot and resolve complex communication issues
• Create and update technical documentation and procedures

Requirements:

• Proven experience in Cisco telephony systems
• Expertise in CUCM and UCCX upgrades and support
• Strong analytical and troubleshooting capabilities
• Experience in mid-senior level technical roles
• Excellent communication and collaboration skills