Intermediate Application Support Analyst

About

Join Citi as an Intermediate Analyst to bolster application support. This role focuses on troubleshooting, maintaining application performance, and ensuring robust tech solutions.

As an Intermediate Application Support Analyst at Citi, you'll engage with users and internal teams to deliver prompt solutions. You will also participate in disaster recovery and application release processes, making a significant impact on business operations. Your role will require scrutiny and problem-solving regarding application vulnerabilities and operational stability.

Drive application stability and enhance user experience as part of Citi’s expert support team.

Responsibilities

• Address user inquiries and provide technical assistance
• Collaborate on the application development and release process
• Conduct risk analysis on applications to mitigate vulnerabilities
• Engage in disaster recovery testing and maintenance activities
• Develop and maintain technical documentation

Requirements

• 2+ years in application support or related experience
• Proficiency in SQL and issue tracking tools
• Knowledge of Linux and ETL processes preferred
• Familiarity with financial market concepts
• Excellent communication and interpersonal skills