Technical Writer

About

Nationwide IT Services (NIS) is an IT and Management consulting company that is a CVE‑verified Service‑Disabled Veteran‑Owned Small Business. Our mission is to deliver value‑added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Responsibilities

• Plan, write, edit, and maintain a broad range of technical documentation, including:
  • System/Software documentation (architecture overviews, component descriptions, design summaries)
  • User documentation (user guides, quick reference guides, online help)
  • Operations documentation (runbooks, SOPs, maintenance guides, release notes)
  • API and integration documentation (developer guides, endpoint references, data definitions)
  • Interface Control Documents (ICDs) and data mapping documents
• Translate inputs from SMEs (developers, architects, DBAs, DevSecOps, cybersecurity) into structured, readable documents for technical and non‑technical audiences.
• Develop content outlines, document plans, templates, and style guides to standardize deliverables across the program.
• Facilitate document reviews with SMEs and stakeholders; incorporate feedback while maintaining consistency and accuracy.
• Organize documentation for improved findability by utilizing navigation structures, indexing, cross‑references, and consistent terminology.
• Create diagrams and visuals (process flows, sequence diagrams, system context diagrams) using approved tools.
• Assist in the Discovery Phase activities of gathering user requirements, business analysis, legacy system analysis, Epic/Story creation, external data integration planning, and product backlog management.

Preferred Qualifications

• Active Secret Clearance Preferred
• Bachelor's Degree in Computer Science or Information Systems
• 2+ years of experience producing technical documentation for software, IT systems, or government programs.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan with employer match
• Paid holidays
• PTO (sick/vacation)
• Commuter benefits
• Employee assistance program (EAP)
• Educational reimbursement
• Pet Insurance