Client Account Executive (IT & SaaS Focus)

Job Title

Client Account Executive (Hybrid)

Note

Please note that only shortlisted candidates will be contacted by our HR team for an interview.

About

We are looking for a dynamic, proactive, and tech-savvy Client Account Executive to join our team in the UAE. This role is specifically designed for individuals passionate about the IT, SaaS, and AI sectors. Whether you have direct experience or a strong desire to build a career in Software-as-a-Service (SaaS) and AI-driven solutions, we want to hear from you.

Role Overview

• Location: United Arab Emirates (Only UAE-based candidates will be considered).
• Work Mode: Hybrid (Remote and In-Office).
• Experience: 0.6 to 2 years (Prior experience in customer account management preferred).

Key Responsibilities

Client Success & Retention

• Manage daily communication with assigned clients, serving as their primary point of contact.
• Guide new clients through the onboarding and setup process to ensure a seamless start.
• Nurture strong, long-term relationships with existing customers to drive satisfaction and loyalty.
• Monitor client feedback and proactively suggest ways to improve the overall customer experience.

Sales & Lead Generation

• Support the sales team by identifying and reaching out to potential new clients.
• Conduct outbound calls to prospects to generate leads, including cold calling when necessary.
• Understand specific client pain points and present suitable solutions effectively.

Operations & Reporting

• Coordinate with internal departments to ensure service delivery is timely and meets quality standards.
• Prepare simple, accurate reports on client progress, performance metrics, and account health.
• Develop basic guides and onboarding materials to help clients navigate our services with ease.

Contact

Regards,

Sana Khan

Skills

customer experience, sales, client, cold calling, account management, customer