Client Management Specialist

About the Company

Work for a leader in the custom packaging industry with an amazing culture and a collaborative team!

About the Role

As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.

This role offers the opportunity to work a hybrid schedule following training.

Responsibilities

• The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment.
• Ensure client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations.
• Leading with quality and heart in every interaction.
• Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
• Assist with initiating quotes in support of client product requests.
• Receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
• Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
• Within the ERP system, capture of all supporting documentation for orders and portfolios including but not limited to freight invoices and coordinate product receipt and release from location warehouse.
• Partner with Corporate Depts to ensure orders are processed for billing in a timely manner.
• Ensure prompt collection of invoices.

Qualifications

• Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom.
• ERP (Enterprise Resource Planning) system experience required.
• Experience in a corporate sales and service environment is preferred.

Required Skills

• Communication
• Detail orientation
• Accountability
• Positivity
• Time management

Preferred Skills

• Experience in a corporate sales and service environment

Pay range and compensation package

$70,000 - $80,000 per year