Client Satisfaction Project Manager (H/F) - Appliquer

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Correspondez vous au profil ?

• You have significant experience in research institutes, consulting firms, or luxury Maisons.
• You are autonomous in managing complex customer satisfaction systems, including understanding and managing associated technical implications.
• You have strong analytical, synthesis, and reporting skills, with a good command of statistical analysis and data interpretation. You understand the challenges of customer experience and performance measurement.
• Organized and rigorous, you are recognized for your ability to manage priorities and your attention to detail.
• You have excellent interpersonal skills and are able to work transversally and intervene in an international environment.
• You are fluent in French and English. Knowledge of Médallia and Salesforce software will be a plus.

Qu’attendons nous de vous ?

Within the Client Engagement team, reporting to the Senior Customer Satisfaction Project Manager, you will be responsible for satisfaction protocols, their proper technical implementation, and the transformation of data into actionable analyses.

You will ensure the methodological robustness of the barometers, while also ensuring the innovative dimension of the tools.

In the course of your duties, you will:

• Manage the "Voice of Client" system & ensure its technical management,
• Coordinate the management of the Mystery Shopping barometer (in collaboration with an agency) internationally.
• Implement reporting and ad-hoc analyses by organizing exchange times with all partner teams.

Plus que pour un poste… nous recrutons pour une carrière !

Joining the Maison Van Cleef & Arpels means first and foremost joining a team where employee development is at the heart of our ambition.

From your integration, you will be immersed in the world of the Maison through training on our history, our know-how, and our culture.

Le processus de recrutement

Apply directly online.

If your profile is selected, you will be contacted by the HR team for an interview.

You will meet the Senior Product Customer Satisfaction Project Manager and the Customer Insight & Satisfaction Manager.

If applicable, you will receive an email informing you of the refusal of your application.