Client Services Junior Executive

The Role

This is a dynamic, client-facing position combining account management, service delivery, and consultative sales. You’ll take ownership of client accounts, ensuring seamless service delivery, outstanding client experience, and accurate financial management.

Acting as the main point of contact, you’ll coordinate between families, schools, and consultants while identifying opportunities to grow accounts and improve internal processes.

Key Responsibilities

Relationship Management

• Build and maintain strong, long-term client and consultant relationships
• Deliver a high level of client satisfaction through proactive engagement

Service Delivery

• Ensure timely and high-quality delivery of services
• Manage client communications and expectations
• Maintain accurate records, updates, and documentation
• Continuously improve operational efficiency

Sales & Growth

• Identify upsell and cross-sell opportunities within existing accounts
• Support new business opportunities and manage ongoing relationships
• Develop consultative sales skills through training and feedback

Financial Ownership

• Manage invoicing, deposits, and account balances
• Liaise with finance teams on queries
• Oversee consultant payments

Strategic & Operational Support

• Identify and implement process improvements
• Support wider business initiatives and projects
• Collaborate cross-functionally and help develop junior team members

What We’re Looking For

• Excellent communication skills (written and verbal)
• Strong organisational skills and CRM discipline
• High emotional intelligence and client-first mindset
• Commercial awareness with a consultative sales approach
• Professional, calm, and adaptable under pressure
• Confident working in a fast-paced, growing SME environment

Desirable:

• Familiarity with UK or US university admissions
• Experience in a high-growth or entrepreneurial business
• Comfortable engaging with senior stakeholders and handling complex client needs

A fantastic opportunity for someone looking to grow their career in a fast-paced, client-centric environment with real impact.

Interested or know someone who might be? Get in touch!