Client Solution Architect

About Us

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Your Role

As a Client Solution Architect, you are the main point of contact for our customers on databases. Your mission is to work closely with the Data Operations production teams in order to maximize our customers' satisfaction on all their deliverables. You contribute to the quality and durability of databases throughout their use.

Your Missions

Customer Engagement

• You are the main contact for all requests related to databases (collection of needs, delivery times, database modifications and quality incidents).

Communication and Coordination

• Communicate clearly and effectively with customers, arrange necessary calls and meetings, in close collaboration with the Customer Success and Sales teams, to ensure an accurate and transparent exchange of information.

Needs Analysis

• Validate the feasibility of requests, translate them into sustainable technical specifications for internal technical teams, establish deadlines and monitor progress until delivery.

Collaboration with Production Operations teams

• Work closely with internal operations teams to quickly and efficiently resolve customer requests.

Responsible for Quality and Incident Management

• Coordinate with the various teams to carry out pre-production quality controls, thus guaranteeing optimal quality of customer deliverables.

Customer Collaboration Management

• Lead WIP follow-up meetings and participate in collaboration reviews, manage incidents with internal teams, ensuring perfect coordination with the Customer Success and Sales teams, implement and monitor action plans to improve customer satisfaction.

Profile

• You have a +5 degree: preparatory class + engineering school.
• You have knowledge of the FMCG sector.
• You have a first experience in category management or supply chain and ideally, with a manufacturer of consumer goods.
• You have excellent problem-solving and analytical skills.
• You work collaboratively across different teams and efficiently manage multiple activities in parallel.
• You are curious and you want to understand the "end to end" production chain.
• You are proactive and focused on continuous improvement and customer satisfaction.
• Fluency in French and English is essential.

What We Offer

• Permanent contract
• Hybrid work mode: 2 days of telecommuting per week and flexible working hours
• Office building at the foot of the T2 tramway, 12 minutes from La Défense
• Gym, Quiet Room, Game Room, Company Restaurant

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

AI in Recruitment

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion