Client Success Executive, Group Health Insurance

Client Success Executive – Employee Benefits (Post-Sale)

Senior Individual Contributor | Field-Based / Remote | Northern New Jersey
Local client travel + NYC office access

The Opportunity

• True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
• This is a post‑sale, post‑implementation role—no prospecting, no selling, and no people management.
• Your responsibility begins once the client is live and continues through the life of the account.
• You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long‑term client health.
• This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.

What You’ll Do

• Serve as the primary post‑sale point of contact for assigned employer clients
• Partner closely with ADP HRBPs supporting clients at their locations
• Own the client relationship with a focus on:
  • Retention and renewals
  • Service quality and escalation management
  • Proactive issue identification and resolution
• Manage benefit changes, ongoing service needs, and carrier coordination
• Identify and address at‑risk accounts before issues escalate
• Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office

What We’re Looking For

• 5–10+ years of experience in employee benefits account management, client success, or post‑sale service
• Strong, hands‑on knowledge of group health insurance (small group experience preferred)
• Proven ability to own client relationships independently
• Comfortable in a field‑based, client‑facing role
• Experience working with PEO, HCM, or employer‑facing environments is a plus
• Life & Health license (or ability to obtain within 90 days)

What This Role Is Not

• This role is about judgment, accountability, and follow‑through.

Why True Benefit & Amwins

• True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
• Amwins is privately held and employee‑owned, offering stability, scale, and long‑term career growth without unnecessary bureaucracy. www.amwins.com
• Immediate, comprehensive benefits (no waiting periods)
• Generous and flexible PTO
• Long‑term growth potential

If you’re a senior benefits professional who prefers post‑sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.