Client Relations Lead

About the Role

We’re looking for a client‑centric professional with a strong sense of accountability and ownership to join our team as Client Relations Lead for an 18‑month fixed‑term. In this role, you will be responsible for providing account support to drive achievement of customer retention, penetration, and growth goals. You will build and maintain strong client relationships through proactive consultation, customer education, and analysis on products and services. This position supports clients by recommending cost‑savings solutions and managing processes to optimize the productivity of assigned accounts.

What You’ll Do

• Proactively consult on client needs, goals, and objectives and share best practices to optimize the productivity of assigned clients.
• Develop client‑specific cost savings recommendations and translate client business objectives into solutions.
• Apply comprehensive knowledge of products and services to guide account support and drive client retention, penetration, and growth goals.
• Provide day‑to‑day oversight of aligned FPS Partners and portfolios to ensure client expectations and internal metrics are met.
• Build and enhance relationships with clients by proactively consulting on needs and providing training as required.
• Take ownership of escalated issues by applying critical thinking, root cause analysis, and problem‑solving to implement solutions.
• Utilize independent judgment and discretion to recognize client needs and advise on improvement opportunities.
• Develop and maintain a network of internal resources while representing the voice of the client.

Basic Qualifications

• BS or BA in business or related field required, or equivalent experience in lieu of a degree.
• 5–7 years of relevant client relationship or client account management experience in a B2B service environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to apply independent judgment and discretion when working with clients.
• Occasional business travel of 10% or less.

Preferred Qualifications

• Project management experience.
• Experience providing proactive consultation and value‑added client solutions.
• Strong problem‑solving and root cause analysis skills.
• Ability to lead through collaboration, teamwork, and results.

Location

Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

Compensation

• Fixed‑term position for a period of 18 months.
• Base salary range: $76,300 – $104,900 annually (dependent on knowledge, skills, experience, equity with other team members, and market data).
• Salary range applies to candidates working within this geographic location; other locations will follow the respective pay range.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles).
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays) (for qualified roles).