Client Success Lead

About the Role

As a Client Success Lead on the media team, you will serve as a senior strategic partner and the primary driver of the post‑sale client experience. You will take full ownership of complex media programs, overseeing the entire lifecycle—from activation through pacing, performance optimization, insights delivery, and renewal strategy—ensuring every engagement delivers measurable business impact and strengthens long‑term client partnerships.

You will use your deep expertise in consumer behavior, marketing strategy, and Epsilon’s personalized media capabilities to design sophisticated, data‑driven solutions that advance client objectives. In this elevated role, you will consistently collaborate with Sales to shape account strategy, identify growth opportunities, and ensure alignment across all client‑facing initiatives.

Your leadership will extend across the organization as you guide cross‑functional teams, set executional priorities, and champion operational excellence. Your advanced ownership of reporting and insights will enable you to craft compelling narratives that influence client decision‑making, inform strategic roadmaps, and drive program evolution.

What You’ll Achieve

• Deepen and expand client relationships by delivering high‑impact strategies that consistently meet and exceed business objectives.
• Ensure campaigns launch flawlessly, deliver efficiently, and perform at the highest standard.
• Independently analyze data, extract insights, and translate findings into strategic recommendations that empower clients and unlock new opportunities for optimization and revenue growth.
• Drive alignment across internal teams and shape scalable processes to elevate operational efficiency and enhance the overall client experience.
• Directly influence renewal success, incremental revenue, and long‑term client retention, reinforcing Epsilon’s reputation as a leader in personalized media solutions.

Who You Are

• A strategic, influential, and highly accountable client leader who thrives in complex, data‑driven environments.
• Skilled at building trusted relationships, navigating challenging conversations, and guiding clients through sophisticated media strategies with confidence and clarity.
• Strong communicator with advanced critical‑thinking abilities and the capacity to independently manage and grow client relationships.
• Proactive, solutions‑oriented, and committed to continuous improvement, enabling you to lead cross‑functional teams, influence decision‑making, and drive meaningful business outcomes.

Responsibilities

• Client Strategy & Relationship Management

  • Serve as the primary post‑sale owner for all client‑facing activities, demonstrating advanced autonomy across activation, pacing, performance management, and renewal strategy.
  • Develop sophisticated campaign and communication approaches grounded in client objectives, consumer behavior, and Epsilon’s media capabilities.
  • Lead the development of multi‑quarter client roadmaps and influence long‑term planning discussions.
  • Partner closely and consistently with Sales to identify optimization opportunities, incremental revenue potential, and strategic program expansions.
  • Act as a trusted advisor, delivering clear, actionable guidance that connects media strategy to broader business outcomes.

• Reporting, Analytics & Insights

  • Oversee program performance against critical metrics, proactively identifying risks and independently developing mitigation strategies.
  • Lead campaign reporting deliverables in partnership with Sales, ensuring accuracy, clarity, and strategic relevance.
  • Deliver compelling, data‑driven insights that help clients understand performance drivers and inform future planning.
  • Demonstrate advanced storytelling and executive‑level communication skills.

• Execution, Process, & Project Management

  • Lead campaign launches with precision, ensuring all set‑up components align with strategic objectives and client expectations.
  • Drive cross‑functional alignment across Operations, Analytics, Product, and Sales to ensure seamless execution and unified priorities.
  • Master Epsilon’s Account Management tools, workflows, and processes to ensure accuracy and efficiency.
  • Maintain proactive, polished communication with clients and internal teams throughout the campaign lifecycle.

• Operational Efficiency & Cross‑Team Leadership

  • Champion standardization, automation, and process improvements that enhance operational efficiency and scalability.
  • Apply a broad, strategic perspective to understand how products and processes impact cross‑functional teams.
  • Lead effective resource coordination to meet client and company objectives.
  • Promote adoption of tools, processes, and standard methodologies, modeling strong collaboration, accountability, and leadership.

Requirements

• Bachelor’s degree from a four‑year college or university (preferred).
• 5–7 years of experience in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service competence, presentation, and writing skills.
• Ability to manage and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficiency in Excel, Word, and PowerPoint.
• Experience working with digital media solutions, including programmatic display, video, OTT/CTV, and streaming audio.

Preferred Qualities

• Results‑driven with a passion for marketing, client success, and strategic media planning.
• Strong ability to build lasting client relationships through data‑driven solutions.
• Strategic problem solver with curiosity about identifying growth opportunities.
• Natural leader who fosters collaboration and continuous improvement.
• Keen eye for operational efficiency and process optimization.
• Analytical approach with the ability to uncover insights and drive performance improvements.
• Experience developing client roadmaps.

Compensation

• Base Salary: $80,000 – $120,000 (actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws).
• May be eligible for bonus or incentive compensation.

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays.
• Time to Recover: Paid sick time.
• Family Well‑Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Benefits are subject to eligibility requirements and other terms.