Senior Client Leader

About N4 Studio

We're a global digital agency of around 60 people specialising in Webflow design, development, and growth. We're Webflow's number one agency partner globally, which shapes how we work and where we're headed.

• Remote-first with a real global culture built for it, not bolted on
• Deep access to Webflow's product roadmap and team
• A seat at the leadership table with genuine influence over how the retainer function grows
• One direct report from day one, with real scope to build the team further
• Clear path to a Director-level role as we continue to scale

Who You Are

• 6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience
• Proven track record of growing accounts, not just maintaining them
• Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy
• Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio
• Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently
• Experienced managing and mentoring direct reports
• Commercially sharp with a clear instinct for upsell and expansion opportunities
• Webflow experience is a significant advantage
• Calm, structured, and decisive when priorities shift

What You'll Be Doing

• Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4
• Leading roadmapping, prioritisation, and performance reviews across your accounts
• Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery
• Driving upsells and account expansion, including Webflow's Optimize and Analyze products
• Leading pitching and governance conversations at a senior level
• Improving how the retainer function runs: processes, reporting, and client experience
• Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs
• Contributing to forecasting and revenue planning with agency leadership
• Playing an active role in business decisions as part of the N4 leadership team

Note: We build exclusively on Webflow. No other CMS, no ecommerce. Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum bar.