Client Success Manager

About

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Overview

TechEdge is seeking a motivated and relationship‑focused Client Success Manager to support and grow our relationships with clients across the United States. This role is ideal for someone who enjoys working closely with clients, understanding their needs, and ensuring they achieve maximum value from TechEdge’s software solutions. The Client Success Manager will play a key role in supporting the US sales team, strengthening client engagement, and identifying opportunities to expand our presence within existing accounts. This person should have market and data knowledge and experience. As a key point of contact for clients, you will help ensure a seamless experience across onboarding, product adoption, and ongoing account management. You will be responsible for training new customers, supporting software and data‑related questions, and serving as a product expert aligned with your clients’ objectives. You will work closely with both our US and international teams to deliver a high standard of service and contribute to long‑term client success. This role reports to the Head of US Sales.

Key Responsibilities

• Account management excellence: Maintain and enhance relationships with key clients, acting as a trusted advisor who understands their objectives and consistently delivers high‑quality service.
• Revenue growth: Drive revenue by identifying upselling and cross‑sell opportunities, using a consultative approach to showcase the full potential of TechEdge’s products and services.
• Client engagement: Engage clients through virtual and in‑person meetings, delivering impactful product demonstrations and proactively recommending customized TechEdge solutions.
• Account growth support: Partner with the US Sales team to develop and execute account strategies that maximize client retention and grow account revenue. Maintain a strong sales pipeline by prospecting within existing accounts and targeting new opportunities.
• Product expertise: Have a deep knowledge and expertise in US‑relevant TechEdge suite of tools. Deliver tailored trainings and recommendations based on customer business objectives.
• Contract management: Support all stages of the business development process, including generating leads, outreach, proposal preparation, presentation, closing sales and contract negotiation, tracked through our internal NB/CRM system.
• Collaborative approach: Work closely with the global research and sales teams, providing insights and strategies that benefit the wider organization, including our Fifty5Blue Business Team.
• Client education and enablement: Develop and deliver training sessions, workshops, and best‑practice guidance that help clients deepen their use of the platform and maximize value from TechEdge.

Capabilities and Experience

• Client‑focused and collaborative: Naturally collaborative and passionate about delivering strong client experiences and building lasting partnerships.
• Organized and proactive: Self‑motivated with the ability to take initiative and move tasks forward independently.
• Commercially aware: Interested in identifying opportunities to expand client relationships and support account growth.
• Technically curious: Comfortable learning new platforms, and able to communicate technical capabilities in a clear and accessible way.
• Data savvy: In‑depth knowledge of US currency data and how it’s used in the market.
• Clear communicator and presenter: Confident communicator with experience participating in and leading client meetings and presentations.

Our Offer

Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real‑world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.

Compensation

• Salary: $110‑120K USD annual salary, plus bonus. Variable based on performance and experience.

Location

• This role can be remote; however, we are looking for candidates based within reasonable travel distance of the New York area, with the ability and willingness to travel to Manhattan when needed.
• Over time, we expect this person to work closely with clients, including conducting regular training sessions, meeting with clients in person, and occasionally working from client offices to discuss opportunities and strengthen relationships.
• The ideal candidate should be located within accessible distance of Manhattan and be comfortable traveling to client locations across the United States as needed.

Country

United States of America

Why Join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.

We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.

About Fifty5Blue

Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross‑media audience measurement combines trusted audience panels with large‑scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively.

With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market. Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real‑world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.