Client Success Manager

About the client

Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies. About the role

We are hiring a Client Success Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You'll manage 25–30 client accounts , acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong.

This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance.

Experience Working In Digital Marketing Agencies Is Required. What you’ll be doing • Manage and nurture 25–30 client accounts across various industries. • Translate technical digital marketing updates into clear, client-friendly communication. • Act as the main point of contact for all client queries, status updates, and feedback. • Ensure project deliverables are met on time by coordinating efficiently with the internal team. • Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. • Proactively report progress, task completions, and updates without needing reminders. • Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. • Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. • Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Who are we looking for? • Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. • Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. • Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. • Friendly, confident demeanor with a standout smile and energy that puts clients at ease. • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. • Excellent organizational and time management abilities, with a keen attention to detail and strong project manage. • Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. • Experience working in digital marketing agencies is required. • Fluent in English, oral and written. Position

Client Success Manager Remote Status

Fully Remote Salary

2000 - 2500

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