Client Success Manager

About the Role

The Client Success Manager plays a vital role in enhancing the growth and retention of our valued clients by fostering strong relationships, understanding their unique needs, and consistently delivering value. This position is perfect for a driven, customer-oriented professional who thrives on problem-solving, relationship-building, and contributing to client success.

Primarily engaging with small to mid-sized businesses in the commercial construction sector—including General Contractors, Subcontractors, and similar segments—the Client Success Manager will closely collaborate with clients to pinpoint growth opportunities, tackle challenges, and ensure a standout customer experience. Success in this role hinges on curiosity, communication skills, and a proactive mindset in supporting customers through their journey.

This position is full-time and reports directly to the Director of Regional Sales.

Location

This is a remote role. We welcome candidates from the continental United States.

Travel Requirements

Travel for in-person meetings with accounts will be necessary for this position.

Essential Functions

• Establish and nurture strong client relationships by understanding their needs, providing ongoing support, and ensuring high satisfaction levels.
• Create and implement strategic account plans aimed at driving revenue growth, including upselling, renewals, and expansion opportunities.
• Proactively identify risks to client retention by detecting customer dissatisfaction early and addressing any concerns promptly.
• Act as the main point of contact for client inquiries, issue resolution, and ongoing value delivery.
• Leverage data and insights to demonstrate product value and effectively counter objections.
• Collaborate with Marketing, Product, and Customer Care teams to meet client needs and enhance outcomes.
• Advocate for clients internally, ensuring their feedback is communicated and addressed to improve the customer experience.
• Provide training and support to clients on product usage, including demos, onboarding assistance, and best practices.
• Meet key performance metrics related to retention, renewals, upselling, and engagement.
• Keep precise and timely records of all client interactions within CRM systems.
• Continuously enhance knowledge of products, industry trends, and best practices.

Education Requirement

A bachelor’s degree in a related field and/or equivalent education and work experience.

Required Experience, Knowledge, and Skills

• 2+ years of professional experience in account management, customer-facing, or related roles.
• Strong ability to build relationships with a client-centered approach.
• Proficient in identifying customer needs and offering thoughtful solutions.
• Exceptional written and verbal communication skills.
• Excellent organizational, problem-solving, and time management skills.
• High level of integrity and accountability for outcomes.
• Ability to quickly learn and effectively apply software products.
• Proficient in standard business tools (e.g., Word, Excel, PowerPoint).
• Basic knowledge of the construction industry or a strong willingness to learn.

Preferred Experience, Knowledge, and Skills

• Experience in a Software as a Service (SaaS) or customer-facing environment.
• Familiarity with CRM or order management systems.

About Dodge Construction Network

Dodge Construction Network aims to provide the comprehensive data and connections that the construction industry requires to thrive. Our mission is rooted in empowering our clients with transformative insights, fostering their journey toward exceptional business growth and success. We cater to decision-makers who value trustworthy relationships and quality outcomes. By combining our proprietary data with advanced software, we offer our customers essential intelligence to excel in their industries. We are transforming the construction sector by turning data into actionable insights, driving forward unparalleled progress.

Dodge is your partner for modern construction.

Salary Disclosure

$60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!

This reflects the expected salary range for the position. Final offers may vary based on geography, candidate experience and expertise, and other job-related factors.

The compensation and rewards package for full-time roles at Dodge Construction Network includes a competitive salary, comprehensive benefits, and applicable roles may include uncapped commissions or an annual performance bonus.

Eligibility Requirements

We are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

A background check is mandatory upon a conditional job offer. The review of the background check will be tailored to the job requirements and comply with all federal, state, and local regulations.

Reasonable Accommodation

Dodge Construction Network is dedicated to recruiting, hiring, and promoting individuals with disabilities. If you need assistance in completing the online application, please email recruiting@construction.com.

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to harnessing the talent of a diverse workforce to create exceptional opportunities for our business and employees. All employment decisions will be based on merit, qualifications, and business needs, irrespective of age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other criteria protected by federal, state, or local law.