Onboarding Specialist

About Us

We’re looking for an energetic, driven go-getter to help onboard and welcome new customers to our company. In this role, you’ll guide clients every step of the way, ensuring their experience is smooth, efficient, and positive from the very beginning.

Qualifications

• Bachelor’s degree preferred
• Strong written and verbal communication skills
• Experience with email marketing is a plus
• Creative thinker with the ability to problem-solve and adapt
• Comfortable communicating directly with business owners and decision-makers
• Professional, confident demeanor in client-facing conversations
• Highly organized with strong attention to detail

What You’ll Do

Customer Onboarding

Welcome new clients, introduce them to our process, and set them up for success. You’ll ensure they feel confident, supported and excited to work with us from day one.

Proactive Client Communication:

Listen closely to client goals and needs, provide clear guidance, and keep them informed proactively to efficiently move them forward in the onboarding process.

Own the Onboarding Timeline

Take full ownership of each client’s onboarding journey, ensuring all steps are completed quickly, accurately, and without delays.

Drive Urgency & Accountability

Follow up persistently with clients to collect necessary information, schedule calls, and keep momentum high—no stalled accounts.

Cross-Team Collaboration

Work closely with sales and fulfillment teams to ensure a seamless handoff and alignment on client expectations.

Problem Solving & Client Support

Identify potential roadblocks early and proactively resolve issues to create a frictionless experience for clients.

You’ll Fit Right in If You Have

• A hunter mindset and strong drive to succeed
• A sense of urgency and high level of personal accountability
• A positive, can-do attitude
• Excellent verbal communication skills and the ability to understand and respond to client needs effectively
• Strong organizational skills and ability to manage multiple clients at once
• Confidence in handling objections and pushing conversations forward
• Knowledge of the digital marketing industry

Perks & Company Culture:

• Company Happy Hours and Team Outings – Celebrate wins and connect with the team over food, drinks, and a lot of laughs!
• Opportunities for professional development
• A collaborative environment where your creativity is valued

Job Details

Job Type: Full-time Schedule: Monday to Friday Work Location: In person Pay: Base + commission on performance

Job Type: Part-time Pay: $20.00 - $25.00 per hour Work Location: In person