Client Success Manager

About Restaurant Media Group (RMG)

Restaurant Media Group is a hospitality-focused marketing agency helping restaurants, bars, and multi-location concepts grow through modern digital strategy. Our team combines creative execution with structured systems to drive measurable results, from guest acquisition and repeat visits to stronger brand positioning.

We provide full-service support across social media, paid advertising, website development, influencer partnerships, email and SMS marketing, reputation management, and performance analytics. Rather than one-off campaigns, we build repeatable marketing frameworks designed to scale with each concept.

Our clients range from neighborhood favorites to high-end dining brands across New Jersey, New York, Pennsylvania, and Connecticut.

Core Values:

• Quality – We take pride in what we create.
• Reliability – Our clients trust us to deliver every time.
• Solutions-Oriented – We solve problems fast and don’t dwell.

About This Role

This role owns client onboarding and account success. As the Client Success Manager, you are responsible for setting up new clients correctly, maintaining clear communication, coordinating internal teams, and ensuring nothing is missed or delayed. You are the primary point of contact for clients and the connective tissue between strategy, execution, and support.

This is not a creative-first or strategy-only marketing role. Marketing is part of the work, but ownership, organization, and follow-through come first.

What You’ll Be Responsible For

1) Client Onboarding (Primary Responsibility)

• Own the onboarding process from kickoff through active account management
• Collect and verify client information using defined forms and checklists
• Lead kickoff calls and set clear expectations from day one
• Set up accounts accurately across internal systems and tools
• Ensure a smooth, professional onboarding experience

2) Client Account Management & Execution

• Serve as the primary point of contact for assigned client accounts
• Manage ongoing client communication via calls, email, and messaging
• Track, prioritize, and follow up on all client requests and action items
• Handle content scheduling, emails, and campaign execution
• Create marketing assets (using Canva or similar tools)
• Facilitate website updates (menus, events, popups, calendars)
• Monitor comments, DMs, and reviews to ensure timely, on-brand responses
• Schedule and manage photoshoots with photographers
• Support promotions, rebrands, and campaign rollouts
• Handle influencer sourcing and booking under established guidelines
• Run recurring check-in calls to assess satisfaction and address issues
• Manage expectations, escalate when needed, and ensure nothing slips
• Maintain accurate tracking of tasks, timelines, and deliverables
• Ensure nothing is missed, delayed, or left unresolved

Compensation & Growth

Compensation:

• $17–22/hr
• Compensation is tiered based on experience, ownership, communication skills, and ability to manage accounts independently.

Growth Path

• Master onboarding, communication, and account ownership
• Improve systems and client experience as the agency scales
• Grow into senior client success, operations, or department leadership

What We Offer

• Direct mentorship from the founder and senior team members
• A structured, professional, and supportive work environment
• A role with real impact on client retention and company growth
• PTO, paid holidays, vacation days, and sick days

Must-Haves

• Strong phone and client-facing communication skills
• Excellent follow-up and task ownership
• High attention to detail and consistency under pressure
• Ability to manage multiple accounts without sacrificing quality
• Comfort with marketing tools—or the ability to learn quickly
• Reliable commute to our Fairfield, NJ office (fully in-person role)

Nice-to-Haves

• Agency, account management, or client success experience
• Canva or basic design experience
• Familiarity with email marketing or scheduling tools
• Hospitality or restaurant marketing experience

How We Evaluate Candidates

• Client communication scenarios (written + verbal)
• Organization and prioritization exercises
• A short, practical marketing assignment to assess execution and attention to detail
• Problem-solving under real-world client situations
• Reliability, ownership, and follow-through

Ready to Make a Real Impact?

If you value clear communication, taking ownership, and growing through real responsibility, we’d love to hear from you.

See our work: www.restaurantmediagrp.com

Note: This is an in-person position at our office in Fairfield, NJ. Schedule: Monday-Friday 9AM-5PM.