Client Success Manager

Responsibilities

As a Client Success Manager, you will play a vital role in driving growth for our existing accounts. Your responsibilities will include:

• Increasing revenue and achieving profit goals on assigned accounts.
• Responding to customer inquiries via phone and email, providing quotes, and processing customer orders.
• Researching leads and targeting accounts to develop effective sales strategies.
• Proactively generating new sales opportunities.
• Assisting with inventory management, preparing shipments, and handling customer returns.
• Troubleshooting and resolving customer concerns efficiently.
• Meeting or exceeding assigned sales revenue quotas.
• Creating, closing, tracking, and reporting on sales activities.
• Ensuring accurate management of client invoicing and billing processes.
• Collaborating with marketing to maintain and expand relationships with established clients.
• Becoming a Subject Matter Expert (SME) on our comprehensive suite of products, services, and pricing.
• Working closely with warehouse teams to address order and shipping issues.
• Partnering with Finance to provide timely billing and documentation.
• Engaging with customers across different time zones.
• Addressing and resolving service concerns promptly.
• Preparing client quotes, proposals, and presentations.
• Displaying a high level of detail orientation, analytical ability, and accuracy.
• Demonstrating strong multitasking abilities and meeting deadlines effectively.
• Providing prompt customer feedback and issue resolution.
• Submitting timely activity reports as required.
• Possessing strong computer skills, particularly with MS Windows.
• Understanding our full suite of products, services, and pricing thoroughly.
• Staying mindful of schedules and committing to delivering all projects on time.
• Collaborating with internal and external Project Managers to ensure all deliverables progress smoothly.
• Exhibiting dynamic project management and collaboration skills.

Please note that duties and responsibilities may be adjusted based on business needs.