Client Success Manager (H/F/X)

About Infopro Digital

Infopro Digital is a B2B group specializing in information and technology. Present in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and distribution. With our solutions, our clients make informed decisions and companies develop their business and sustainable performance.

Red-on-line accompanies companies in managing their HSE (Health, Safety, Environment) regulatory compliance through innovative digital solutions and expert support.

Join Infopro Digital and become a key player in our team! With exciting professional opportunities worldwide, Infopro Digital opens up a vast universe of professional challenges. Joining our group means diving into stimulating collaborations within multidisciplinary teams.

The Challenge Awaiting You

As a Client Success Manager, you will be a key player within the Client Success Management department. You will contribute to customer satisfaction and loyalty by supporting them in the use of our solutions, while developing your expertise and participating in high-value-added projects.

Your Missions

You will be responsible for:

Ensuring Customer Satisfaction and Loyalty

• Establishing and maintaining strong relationships with clients, ensuring their needs are met and expectations are exceeded.
• Coordinating deployments to ensure smooth implementation of solutions.
• Monitoring client accounts to anticipate risks and issues that could impact satisfaction and retention.

Fostering Cross-Functional Collaboration

• Facilitating communication between clients and internal teams (Product, Support, Delivery).
• Contributing to activity reviews by collecting relevant insights and identifying strategic opportunities.
• Sharing client feedback to participate in the continuous improvement of products and processes.

Driving Performance Indicators and Reporting

• Monitoring client engagement, compliance progress, and associated KPIs.
• Updating collaborative tools and ensuring regular, adapted reporting.
• Leveraging data to inform decisions and anticipate risks.

Representing Clients and Creating Value

• Staying informed about client needs, market evolutions, and their business challenges.
• Proposing proactive recommendations to improve performance and results.
• Supporting clients in optimizing the use of solutions.

About You

• You have significant experience in client relations (Customer Success, Account Management, or Consulting).
• You enjoy working in a team and interacting with diverse stakeholders.
• You have initial experience with collaborative tools (e.g., Monday.com).
• You are organized, proactive, and solution-oriented.
• Your English level allows you to communicate in writing with international contacts.
• Knowledge of compliance frameworks (ISO 14001, EMAS) is a plus.

Are you a passionate professional looking for new opportunities? Don't wait any longer and join the Infopro Digital professional community!

Benefits Awaiting You

• An environment conducive to professional development.
• Training provided by Infopro Digital experts.

Our Foundations and Values

At Infopro Digital, we are guided by fundamental values such as entrepreneurial spirit, constant customer focus, promotion of diversity, pursuit of significant impact, and a culture of collaboration. By joining us, you become part of a dynamic community that embraces these values daily, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, from all backgrounds and with different experiences, are a key driver of our success. The group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide a fair work environment to promote the well-being of our teams.